Patient Access Surgical Scheduler I

Forefront Dermatology; Manitowoc (WI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health Savings Account

Competitive PTO and Holiday pay

Company paid life insurance and long‑/

Short-term disability insurance (full‑

Voluntary short term disability

Supplemental life insurance

401K with employer match

Employee discount programs

Job summary

Forefront Dermatology is seeking a dedicated Patient Access Surgical Scheduler to join our Manitowoc clinics. You will schedule patient appointments, manage provider calendars, and ensure a smooth front-end experience for patients and clinicians while meeting quality and KPI targets.

The role requires an active Medical Assistant Certification, strong customer service, and the ability to work the six-week training schedule, starting December 7th.

Qualifications

• Active Medical Assistant Certification from a nationally accredited certifying organization is required.
• 2+ years of medical office or similar experience preferred.
• Dermatology knowledge and cosmetic definitions/ procedures preferred.
• Derm tech completion required within 30 days of employment.
• Excellent customer service and communication skills are essential.

Responsibilities

• Schedule and coordinate patient appointments following company protocols and provider templates.
• Maintain schedule accuracy and document quality assurance as directed.
• Meet KPI metrics such as quality, handle time, availability, and appointment turnaround.
• Collaborate with Patient Access Leadership for development and skill-building.
• Ensure high levels of customer service by patient access staff to patients and coworkers.
• Work on special projects and other duties as assigned.

Skills

Customer service

Medical office experience

Communication

Multitasking

Attention to detail

Confidentiality

Typing 40 wpm

Education

High school diploma

Certified Medical Assistant (CMA)

Licensed Practical Nurse or Registered Nurse

Tools

EMR systems

Office software

Job description

Overview

The Patient Access Surgical Scheduler is responsible for successful scheduling and both internal and external customer experience for all supported Forefront Dermatology clinics. This position will actively manage schedules to ensure maximum productivity and accuracy. Patient Access Surgical Scheduler I will be responsible for turnaround times for tasks related to patient access patient and clinician needs.

This position may be assigned ownership of special projects which may include but not limited to team assignments, front line staff communication/support and other related duties as assigned.

This position requires an active Medical Assistant Certification from a nationally accredited certifying organization (such as NHA, NCCT, AAMA, AMT, or NAHP).

Work Schedule:

Monday - Friday 10:00AM - 6:30PM Central Time

Required Six-Week Training Schedule (Central Time)

• Weeks 1–3: Monday–Friday, 8:00 AM–4:30 PM
• Weeks 4–6: Monday–Friday, 7:00 AM–3:30 PM

Candidates must be available to work the full six-week training schedule listed above.

Start Date:

December 7th

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account
• Eligible for competitive PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to supplemental life insurance
• Additional insurance offerings to meet your needs
• 401K with employer match
• Employee discount programs
• And much more!

Responsibilities

Overall Functions:

1. Schedule and coordinate patient appointments following company protocols, procedures and provider schedule templates when applicable.
2. Follow Quality procedures including schedule accuracy, documentation and quality assurance program guides.
3. Meet department KPI metrics (including but not limited to quality, average handle time, unavailable time, abandonment percentages, scheduled appointments and turnaround times)
4. Collaboration with Patient Access Leadership for professional development and skillsets.
5. Ensure high levels of customer service are provided by patient access staff to patients and co-workers.
6. Work on special projects and perform other related duties as needed

Surgical Scheduling:

1. Maintain accurate and professional documentation with patient medical records
2. Become knowledgeable about Dermatology and diagnosis, wound care, disease, procedures, and prescriptions.
3. Accurately schedule following clinician preferences for a variety of procedures including but not limited to: MOHS, outside closure, excisions, ED&C, follow-ups, and/or recalls

Qualifications

Education

1. High school diploma, GED/HSED, or equivalent.
2. Successful completion and ongoing professional development annually
3. Minimum post high-school education in medical support field: Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse
4. Required: Active Medical Assistant Certification from a nationally accredited certifying organization (such as NHA, NCCT, AAMA, AMT, or NAHP) is required.
5. Experience with dermatology and cosmetic definitions/ procedure preferred
6. Derm tech completion required within 30 days of employment

Knowledge, Skills and Abilities

1. 2+ years of recent medical office experience in a similar capacity is preferred.
2. Previous customer service experience is required.
3. Proficient in basic computer functions and ability to learn new software effectively.
4. Ability to act with sense of urgency
5. Previous electronic medical record experience is preferred.
6. Must possess excellent customer service, communication and organizational skills.
7. Demonstrate problem solving skills
8. Ability to operate standard office equipment.
9. Ability to type a minimum of 40 wpm is preferred.
10. Must possess attention to detail.
11. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
12. Ability to respond positively to constructive criticism and direction from supervisors.
13. Must demonstrate professional appearance and manner at all times.
14. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
15. Ability to maintain confidentiality of information.

Physical Demands

1. Ability to communicate in an active multi-office environment.
2. Ability to efficiently operate all job-related office programs.
3. Ability to communicate via telephone, email, and other electronic solutions.
4. Ability to sit for large portions of a workday.

For this position, the bas e pay range is $19.75 per hour.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.