Patient Access Supervisor - Specialty Clinics-157084

St. Luke's Health System; Boise (ID); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

On-site massages

Employee Assistance Program

Wellness tool access

Training & career development

Job summary

St. Luke's Health System in Boise seeks a Patient Access Supervisor to join the Specialty Clinics in Boise. This working supervisor will manage day-to-day operations, supervise leads, and a team of up to 18–20 staff, with flexibility to cover shifts as needed.

The role emphasizes staff development, coaching, and adherence to department policies, contributing to efficient patient access services within a collaborative care environment.

Qualifications

• Oversee patient access workflow and staff development.
• Lead and supervise up to 18–20 employees including leads.
• Provide coaching, mentoring, and continuing education to staff.

Responsibilities

• Oversee day-to-day department operations and ensure policy adherence.
• Supervise a team of patient access professionals and leads.
• Drive process improvements and performance metrics for the unit.
• Assist in hiring, training, and performance evaluations for staff.

Skills

Staff leadership

People management

Communication

Problem solving

Education

Associate's degree

High school diploma

Job description

Description & Requirements

St. Luke's Health System in Boise is looking for a Patient Access Supervisor to join the Specialty Clinics in Boise.

St. Luke's Health System in Boise is looking for a Patient Access Supervisor to join the Specialty Clinics in Boise.

What to Expect

The successful candidate will be a working supervisor responsible for the management of day-to-day operations according to assigned scope. The Patient Access Supervisor must have the flexibility to cover shifts for callouts and will supervise leads as well as a team of up to 18-20 employees. If you are action-oriented with a drive for process and can work independently leading a strong Patient Support Team - this role is for you.

Requirements

• Ensures department workflows and staff development programs are implemented.
• Provides day-to-day oversight to a team of Patient Access professionals.
• Provides leadership, guidance, counseling, and continuing education to staff.
• Selects, develops, coaches, mentors, and assesses performance of staff.
• Ensures compliance of policies/practices for department and provides support for adherence.
• Performs difficult and complex duties requiring advanced techniques, extensive and diversified knowledge within specialized areas.
• Makes decisions independently and authorizes actions as needed.
• Develops solutions to a variety of complex problems.
• Assists in hiring, training, performance evaluations and disciplinary actions required with staff.

Minimum Qualifications

• Associate's + 3 years of experience OR
• HS Diploma/GED + 5 years of experience

What's In It For You

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as:

• on-site massages
• on-site counseling via our Employee Assistance Program
• access to the Personify Health Wellness tool
• other formal training and career development offerings to ensure you are meeting your career goals

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

• Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.