Patient Access Supervisor ED 7:00 to 3:30 Mon-Fri Every Other Weekend

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking a Patient Access Supervisor to manage daily registration functions and ensure a positive patient experience. The role involves overseeing staff, maintaining compliance, and enhancing operational efficiency. Candidates should possess strong leadership and communication skills, with a background in healthcare management. This position offers opportunities for professional growth within a supportive environment.

Qualifications

• Minimum of 2 years of patient registration experience.
• 3 years of supervisory experience in healthcare settings.
• Proficient with computers and healthcare EHR systems.

Responsibilities

• Oversee daily registration functions and staff management.
• Ensure compliance with regulatory requirements and departmental protocols.
• Participate in hiring and training of new staff.

Skills

Communication

Problem-Solving

Decision-Making

Leadership

Interpersonal Skills

Quality Assurance

Critical Thinking

Education

Associate's degree in healthcare or business administration

Bachelor's degree

HFMA certifications

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Details

Patient Access Supervisor ED 7:00 to 3:30 Mon-Fri Every Other Weekend

Job Description

The Supervisor of Patient Access oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staffed appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes, ensuring regulatory and compliance requirements are met, including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed, and monitors key performance metrics to ensure goals are achieved.

The Supervisor will also:

1. Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
2. Maintain staffing schedules, including timely responses to time-off requests, manage resources to cover vacancies with minimal or no overtime, and ensure smooth department operations.
3. Manage on-site operations such as MyTime payroll & attendance, downtime support, and deposit reconciliation, while adhering to project deadlines and budgets.
4. Respond to patient complaints or stakeholder concerns and identify process improvements.
5. Participate in interviewing and hiring, and oversee onboarding and training of new staff.
6. Provide constructive feedback, escalate issues promptly, and appraise staff performance, including conducting annual evaluations.
7. Demonstrate professionalism and foster a positive attitude within the department.
8. Ensure compliance with regulatory requirements and departmental protocols.
9. Achieve individual and team performance metrics and complete quality assurance reviews.

Education:

Associate's degree in healthcare or business administration required, or a minimum of 5 years relevant healthcare experience if lacking a degree. Bachelor's degree and HFMA certifications preferred.

Experience:

Minimum of 2 years of patient registration experience and 3 years of supervisory experience in healthcare settings.

Proficient with computers, Microsoft Office, and familiar with healthcare EHR systems like EPIC and Cerner.

Excellent communication, problem-solving, and decision-making skills. Knowledge of insurance coverage, authorizations/referrals, and coverage requirements.

Strong leadership, interpersonal, quality assurance, and critical thinking skills.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America