Patient Access Supervisor

10700 Revenue Cycle Organization; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Intermountain Health is seeking an Acute Patient Access Supervisor to oversee daily operations of the Revenue Service Center and hospital departments. Hours are 8am–4:30pm, with a focus on staffing, workflows, and patient flow.

The role requires experience in patient access, knowledge of insurance protocols, and compliance with EMTALA and healthcare regulations. Strong leadership and training skills are essential for success.

Qualifications

• High School diploma or equivalent required.
• Associate degree or higher preferred.
• Experience in patient access in a fast-paced setting.
• Knowledge of EMTALA and healthcare regulations preferred.

Responsibilities

• Oversee day-to-day functions of the patient access department.
• Collaborate with leadership to evaluate staffing needs.
• Assign daily schedules and approve timecards.
• Support estimates, financial assistance, payment plans, and charity care.
• Ensure process and protocol are communicated to staff.
• Develop, implement and teach new procedures and practices.
• Direct and coordinate training of new employees.
• Research incomplete, incorrect or outstanding claims and patient issues.
• Investigate and resolve billing/insurance/claims issues to resolution.
• Ensure adherence to EMTALA and healthcare regulations.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff for smooth patient flow.
• Obtain prior authorizations, referrals, estimates, and financial clearance.

Skills

Interpersonal Skills

Customer Service

Industry Standards

EHR

Microsoft Cash Handling

Medical Billing

Complaint resolution

EMTALA

Healthcare Regulations

Education

High School diploma or equivalent

Associate’s degree or higher

Education is verified

Degree from accredited institution

Tools

Epic

Job description

Job Description: An Acute Patient Access Supervisor is responsible for day-to-day operations of the Revenue Service Center and Hospital departments.

Hours are 8am -4:30pm

Essential Functions

• Oversee day-to-day functions of the assigned patient access department.
• Collaborate with partnering leadership teams to evaluate service needs and volumes for staffing.
• Assign daily work schedules and approve timecards.
• Provide support for estimates, financial assistance, payment plans, and charity care.
• Communicate process and protocol to staff.
• Develop, implement and teach new procedures and practices.
• Direct and coordinate training of new employees.
• Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues.
• Investigate and resolve billing/insurance/claims submission, disputes or complaints to resolution, as needed.
• Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow, quality care, and downtime procedures.
• Ensure obtaining prior authorizations, referrals, estimates, and financial clearance.

Skills

• Interpersonal Skills
• Customer Service
• Industry Standards
• EHR
• Microsoft Cash Handling
• Medical Billing
• Complaint resolution
• EMTALA
• Healthcare Regulations

Qualifications

• High School diploma or equivalent is required.
• Associate’s level degree or higher is preferred.
• Degree must be obtained from an accredited institution.
• Education is verified.
• Demonstrated intermediate experience in a Patient Access Role.
• Demonstrated ability to work in a fast-paced environment.
• Demonstrates a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
• Demonstrates ability to resolve Caregiver and Patient/Family complaints
• Demonstrates proficiency in Electronic Health record, Epic preferred

Physical Requirements

Ongoing need for leaders to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the leader to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. May have the same physical requirements as those of patient access jobs, when the leader takes shifts.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Ongoing need for leaders to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the leader to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. May have the same physical requirements as those of patient access jobs, when the leader takes shifts.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Location: Holy Rosary Hospital Work City: Miles City Work State: Montana Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $25.39 - $40.00

All positions subject to close without notice.

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence("AI") platform, HiredScore to improve your job application experience. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness.

We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Thanks for your interest in continuing your career with our team!