Patient Access Supervisor

Optum; Stockton (CA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

401k plan

Stock purchase program

Incentive & recognition programs

Job summary

Optum Insight in Stockton, CA is seeking a Patient Access Supervisor to coordinate and supervise the central registration team, ensuring smooth patient access operations and timely data entry.

This full-time onsite role requires 2+ years in patient registration/access or health information, plus 1+ year of supervision experience. Proficiency with Word, Excel and Outlook is needed; hours are 8:00 AM–4:00 PM, Monday–Friday, with potential after-hours or weekend shifts.

Qualifications

• Requires High School Diploma / GED.
• 2+ years in Patient Registration/Access or Health Information Management.
• 1+ years in team lead, supervisor, or management role in healthcare.
• Proficiency with Microsoft Word, Excel and Outlook; familiarity with Windows PC applications.

Responsibilities

• Ensures adequate coverage; liaison with after-hours service.
• Reviews and approves PTO requests for staff under supervision.
• Conducts daily team huddle; monitors attendance and task performance.
• Performs production work as needed to meet business demands.
• Conducts monthly 1:1 with supervisees; sets daily priorities.
• Generates reports on non-clinical tasks; develops department plans.
• Resolves operational problems using defined processes and judgment.

Skills

Team leadership

Healthcare terminology

Communication

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows PC applications

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Access Supervisor (2375542)

Patient Access Supervisor (

Job Number:

2375542 )

This position is Onsite. Our office is located at 1800 N California St, Stockton, CA, 95204

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.

This is a full-time position. Employees are required to work from 8:00 AM – 4:00 PM, Monday - Friday. Based on business needs, employees may also be required to work outside of these hours and including rotating weekend shifts.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Ensures that adequate coverage is in place at all times; primary liaison with after-hours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Conducts daily team huddle.
• Ability to work in production as needed to meet business demands.
• Continually monitors staff attendance and task performance using observation, call monitoring, and formal audit tools.
• Conducts at least monthly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non - clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan, and supervising Manager.
• Acts as the primary liaison with supervisors in other areas of business i.e., Continuity of Care, Member Services, IS, etc.
• Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external).

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience with working in a Patient Registration/Access Department, physician office setting, or Health Information Management
• 1+ years of experience working as a team lead, supervisor, or manager in a healthcare setting
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Proficiency with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets) and Microsoft Outlook (email and calendar management)
• Ability to work full time onsite at 1800 N California St, Stockton, CA, 95204
• Ability to work from 8:00 AM – 4:00 PM, Monday - Friday. Based on business needs, employees may also be required to work outside of these hours and include rotating weekend shifts

Preferred Qualifications:

• 1+ years of supervisory experience
• Experience with medical OR health terminology
• Healthcare industry experience
• Insurance benefits experience
• Experienced in healthcare collections and front-end revenue cycle operations
• Experience in healthcare billing

Soft Skills:

• Ability to lead diverse team

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.