Patient Access Supervisor

BJC HealthCare; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition Assistance

Paid Time Off

Job summary

BJC HealthCare's Barnes-Jewish Hospital in St. Louis is seeking a Patient Access Supervisor to lead a team of Prior Authorization Specialists supporting oncology services.

The role oversees daily operations, policy implementation, and compliance to accelerate access to care for oncology patients, with emphasis on service quality and process improvement. The ideal candidate will have 2-5 years of experience, a high school diploma or GED (Bachelor's preferred), and CHAM certification; location is

Qualifications

• Two to five years of experience in patient access or a related field.
• Strong leadership and supervision skills with ability to develop staff.
• Knowledge of payer regulations and eligibility processes.

Responsibilities

• Manages hires, trains, assigns work, and evaluates performance.
• Ensures teams adhere to regulatory and payer compliance while optimizing access functions.
• Develops and analyzes changes to increase patient satisfaction and improve accuracy and efficiencies.
• Facilitates special projects as identified or assigned.

Skills

Team leadership

Staff training

Performance management

Regulatory compliance

Education

High School Diploma or GED

Bachelor's Degree

Job description

Additional Information About the Role

BJC HealthCare is seeking a dynamic and patient-focused Patient Access Supervisor to lead a team of Prior Authorization Specialists supporting our oncology services. In this leadership role, you will oversee daily operations, develop and implement policies and procedures, and ensure compliance with established standards to support timely access to care for oncology patients. This position combines operational leadership with direct patient engagement, requiring a commitment to exceptional service, collaboration, and continuous process improvement. The Patient Access Supervisor will also monitor team workload and productivity, ensuring appropriate work distribution and efficient authorization processing to support both patients and care teams.

Must be located in the greater St. Louis area.

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Preferred Qualifications

Role Purpose

Manages and leads the daily operations Patient Access staff in assigned areas while focusing on delivering superior service to every patient on every visit.

Responsibilities

• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, authorization securement, notice of admissions to payers, accurate collection of data elements required for admission and treatment, patient payment collections.
• Develops, analyzes, and recommends changes that will increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Includes analyzing data and managing team performance on an individual and group perspective to improve outcomes, accordingly.
• Facilitates special projects as identified or assigned.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Bachelor's Degree

Licenses & Certifications

• CHAM

Benefits and Legal Statement

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer