Patient Access Supervisor

Intermountain Healthcare; Miles City (MT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health in Miles City, MT is seeking an Acute Patient Access Supervisor to oversee day-to-day operations of the Revenue Service Center and hospital departments, ensuring efficient patient flow and adherence to SOPs.

You will implement quality management programs, handle estimates, financial clearance, and authorizations, and lead staff training while maintaining EMTALA compliance and providing excellent customer service.

Qualifications

• High School diploma or equivalent required.
• Associate’s level degree or higher preferred; degree from accredited institution.
• Demonstrated intermediate experience in a Patient Access Role.
• Strong understanding of regulatory requirements, insurance protocols, and hospital policies.

Responsibilities

• Oversee day-to-day functions of the assigned patient access department.
• Collaborate with leadership to evaluate staffing needs and service volumes.
• Assign daily work schedules and approve timecards.
• Assist with estimates, financial assistance, payment plans, and charity care.
• Research incomplete or outstanding claims and patient issues.
• Ensure adherence to EMTALA and other regulations.
• Provide directions and information to patients; coordinate patient flow with staff.
• Ensure prior authorizations, referrals, estimates, and financial clearance.

Skills

Interpersonal Skills

Customer Service

Industry Standards

EHR

Microsoft

Cash Handling

Medical Billing

Complaint resolution

EMTALA

Healthcare Regulations

Education

High School Diploma

Associate Degree preferred

Tools

Epic

Job description

Job Description:An Acute Patient Access Supervisor is responsible for day-to-day operations of the Revenue Service Center and Hospital departments. This role is responsible for implementing and enforcing comprehensive quality management programs that comply with standard operating procedures and the regulations of certifying, licensing, and accrediting agencies.Hours are 8am -4:30pmEssential FunctionsOversee day-to-day functions of the assigned patient access department.Collaborate with partnering leadership teams to evaluate service needs and volumes for staffing.Assign daily work schedules and approve timecards.Provide support for estimates, financial assistance, payment plans, and charity care.Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees.Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigate and resolve billing/insurance/claims submission, disputes or complaints to resolution, as needed.Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).Provide patients with directions, maps, and parking information.Coordinate with clinical and administrative staff to ensure smooth patient flow, quality care, and downtime procedures.Ensure obtaining prior authorizations, referrals, estimates, and financial clearance.SkillsInterpersonal SkillsCustomer ServiceIndustry StandardsEHRMicrosoftCash HandlingMedical BillingComplaint resolutionEMTALAHealthcare RegulationsQualificationsHigh School diploma or equivalent is required. Associate’s level degree or higher is preferred. Degree must be obtained from an accredited institution. Education is verified.Demonstrated intermediate experience in a Patient Access Role.Demonstrated ability to work in a fast-paced environment.Demonstrates a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.Demonstrates ability to resolve Caregiver and Patient/Family complaintsDemonstrates proficiency in Electronic Health record, Epic preferredPhysical RequirementsOngoing need for leaders to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the leader to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.May have the same physical requirements as those of patient access jobs, when the leader takes shifts.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Physical RequirementsOngoing need for leaders to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the leader to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.May have the same physical requirements as those of patient access jobs, when the leader takes shifts.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Holy Rosary HospitalWork City:Miles CityWork State:MontanaScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$25.39 - $40.00We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.