Patient Access Supervisor

ochsner; Kenner, New Orleans (LA, LA); On-site; USD 70,000 - 95,000; Full time

Job summary

Ochsner Health is seeking a Patient Access Supervisor to lead the front-end access team, drive performance, and ensure accurate registration and scheduling. You will monitor metrics, mentor staff, and collaborate with leadership to improve patient flow and service quality.

Ideal candidates bring 7+ years in healthcare customer service, strong leadership and communication skills, and the ability to work across facilities with a flexible schedule.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 7+ years of experience in hospital/clinic/customer service environments.
• Ability to travel between facilities and work a flexible schedule.
• Strong leadership, communication and organizational abilities.

Responsibilities

• Supervise Patient Access staff performance and productivity.
• Collaborate with leadership to set monthly goals and initiatives.
• Manage patient flow and staffing to minimize wait times.
• Mitigate conflicts and remove barriers to performance.
• Schedule staff and coordinate training and onboarding.
• Adapt interactions to diverse patient populations and privacy needs.

Skills

Interpersonal skills

Leadership

Communication (verbal & written)

Problem solving

Data entry / computer skills

Time management

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Windows-style applications

Hospital/Revenue Cycle systems

Job description

Exceptional care starts with exceptional people. For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. This job performs duties to support and supervise the Patient Access functions while monitoring productivity and reporting statistics to leadership. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - High school diploma or equivalent.
• Preferred - Bachelor's degree.

Work Experience

• Required - Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction;
• OR 2 years of customer service experience with a bachelor's degree.

Knowledge Skills and Abilities (KSAs)

• Computer skills and dexterity for data entry and retrieval of information.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Excellent leadership skills and self-direction.
• Good judgment skills in handling difficult situations.
• Good organizational, time management, and conflict resolution skills.
• Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Job Duties

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand