Patient Access Supervisor

Partner's Healthcare; Falmouth (MA); On-site; USD 80,000 - 116,000; Full time

Benefits offered by this job

Differentials

Bonuses

Recognition programs

Career advancement opportunities

Job summary

Martha's Vineyard Hospital, Inc. is seeking a leader to oversee the patient access department, directing a team of representatives and ensuring accurate records and a positive patient experience.

Responsibilities include supervising registration, maintaining regulatory compliance, and collaborating with billing and insurance for smooth workflows, with focus on delivering high-quality patient care in a hospital setting.

Qualifications

• Strong leadership and communication skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Ability to analyze data and make informed decisions.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong customer service orientation and commitment to providing excellent patient care.

Responsibilities

• Oversee day-to-day operations of the patient access department.
• Manage a team of patient access representatives and ensure accurate patient records.
• Promote a positive patient experience and respond to concerns promptly.
• Ensure accurate and timely patient registration, including demographics and insurance data.
• Ensure compliance with HIPAA, Medicare, and relevant regulations.
• Collaborate with billing and insurance for seamless patient experiences.
• Prepare and analyze performance reports to assess department performance.

Skills

Leadership

Communication

Healthcare regulations

Patient access operations

Education

Associate's Degree in Healthcare Administration

Associate's Degree in Related Field

Job description

Site: Martha's Vineyard Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.

Essential Functions

• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
• Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
• Continuously improve processes and procedures to enhance the patient experience.
• Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Qualifications

Education Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials Experience experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred

• Strong leadership and communication skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Ability to analyze data and make informed decisions.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong customer service orientation and commitment to providing excellent patient care.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location One Hospital RoadScheduled Weekly Hours 40Employee Type RegularWork Shift Rotating (United States of America)Pay Range $79,560.00 - $115,720.80/AnnualGrade 7

EEO Statement

EEO Statement: 1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.