Patient Access Specialist - SS Revenue Cycle - Springfield Regional Medical Center

Bon Secours Mercy Health; Springfield (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Tuition support

Professional development

Job summary

Bon Secours Mercy Health in Ohio is seeking a Patient Access Representative to be the first point of contact for patients and families, ensuring accuracy in registration, verifying demographics, and protecting patient identity while guiding financial options. You will schedule appointments, handle basic insurance verification, and maintain confidentiality of records.

This role emphasizes customer service, teamwork, and clear communication with patients and medical staff in a fast-paced

Qualifications

• Prior registration/healthcare experience preferred.
• Medical terminology knowledge preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide excellent customer service to patients and staff.
• Perform registration and basic insurance verification.
• Explain financial options to patients.
• Maintain confidentiality of patient records.
• Ensure smooth patient flow and report issues.
• Answer telephone greeting and assist callers.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Typing 40 WPM

Interpersonal skills

Basic math

Education

High School Diploma

Associate Degree preferred

Job description

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Job Description

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides excellent customer service and communications skills with patients, medical staff, and the general public
• Must possess the ability to troubleshoot and resolve problems promptly
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing
• Maintains the confidentiality of all patients’ records and accounts
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
• Other duties as assigned

Education:

• High School Degree or GED
• Associate Degree preferred but not required

Experience:

• Prior experience in patient registration/healthcare preferred but not required
• Knowledge of medical terminology is preferred but not required

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.