Patient Access Specialist (Spanish Interpreter)

HealthNet4901a5f5f-HealthNet; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Plan

Disability benefits

Health Savings Account

Job summary

HealthNet seeks a Patient Access Specialist to be the first point of contact for patients, handling calls and in-person visits at our Indianapolis location. You will assess needs, schedule appointments, register patients, and guide them through transportation and resources.

Strong communication and data accuracy are essential, with bilingual Spanish preferred. Role requires multitasking in a busy setting, ability to work efficiently, and adherence to ADA compliance.

Qualifications

• High School Diploma or equivalent required.
• Bilingual in Spanish preferred.
• No work visa sponsorship available.

Responsibilities

• Greet patients and serve as first point of contact by phone or in person.
• Assess patient needs and determine if triage by nurse is required or schedule appointments.
• Complete registrations and pre-registrations accurately for patients.
• Schedule patient appointments and provide directions to health center locations.
• Assist patients with transportation arrangements via insurance provider when needed.
• Provide patients with educational materials and general information.
• Enter data for time audits and track patient visit/no-show metrics.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Call handling

Independent work

Problem solving

Insurance terminology

Education

High School Diploma or equivalent

Job description

Martindale Brightwood Health Center - 2855 N Keystone Avenue, Suite 100, Indianapolis, IN 46218

What you’ll do as a Patient Access Specialist at HealthNet

The Patient Access Specialist provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities.

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

When you’ll work as a Patient Access Specialist at HealthNet

• Full-Time
• Wednesdays 11am-8pm, remainder of the week 1st shift.

Job responsibilities listed above is a summary and does not include other tasks requested by Physician or Clinic Manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

(Please, consider applying even if you do not meet all of the listed criteria below. We would love to engage with you for other possible opportunities or explore your areas of skill a little deeper.)

What you’ll need as a Patient Access Specialist at HealthNet

• Currently not sponsoring work visa.
• High School Diploma or equivalent required.
• Bilingual in Spanish.

SET YOURSELF APART

• Knowledge of medical practices and insurance providers preferred.
• Medical coding; ICD-10; CPT coding experience preferred.

The skills you’ll bring as a Patient Access Specialist at HealthNet

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors and staff.
• Ability to make decisions; problem solve; and to provide sound judgment.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

Physical Requirement

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Will be exposed to all patient elements.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

Fair Labor Standards Act Classification: Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.