Patient Access Specialist- Site Based (Phalen Clinic)

Gillette Children's Specialty Healthcare; Saint Paul (MN); On-site; Full time

Job summary

Gillette Children's Specialty Healthcare is seeking a Patient Access Specialist to provide exceptional service at the Phalen Clinic. This role requires a high school diploma and customer service experience, focusing on patient check-ins, appointment scheduling, and navigation support for families. Competitive compensation and benefits are offered to enhance your career progression in this integral role.

Benefits

Retirement savings match

Tuition and certification reimbursement

Paid time off

Health and wellness benefits

Qualifications

• 1 year experience in customer service, administrative, or healthcare setting required.
• Knowledge of medical terminology and insurance plans preferred.

Responsibilities

• Primary point of contact for patient check-in and appointment scheduling.
• Promote and enroll patients in MyGillette patient portal.

Skills

Customer Service

Organization

Attention to Detail

Multi-tasking

Education

High School Diploma/GED

Advanced education (Associate or Bachelor’s)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Patient Access Specialist - Site Based role in St. Paul is a fulltime, 1.0 FTE (40 hours/week). The schedule is Monday - Friday, from 9:00am-5:30pm, based at the Phalen Clinic.

This site-based Patient Access Specialist position provides exceptional patient experience and access for patients and families within Gillette clinic settings Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.

• Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms.
• Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan.
• Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience.
• Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available.

Benefits & Compensation:

The hourly wage for this opportunity is $20.18/hour to $30.27/hour, with a median wage of $24.61/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.

Core Responsibilities and Duties:

• Greets patients and families upon arrival to check-in area
• Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information
• Knowledge of insurance plans to verify insurance coverage and eligibility
• Obtains signatures on required consent forms
• Consults with clinical teams as needed to resolve patient needs
• Completion of a wide variety of administrative tasks
• Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience
• Consistently promotes the MyGillette patient portal
• Support for all inpatient admission and registration needs (St. Paul Clinic Only)

Qualifications:

Required:

• High School Diploma/GED
• 1 year experience with customer service, administrative, or healthcare setting

Preferred:

• Advanced education (Associate or Bachelor’s)

Knowledge, Skills and Abilities:

• Advanced education (Associates or Bachelors Degree)
• Knowledge & understanding of medical terminology
• Knowledge & understanding of commercial insurance carriers and standard insurance forms
• Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
• Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
• Demonstrated strong teamwork skills
• Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.