Patient Access Specialist - PRN

Ensemble Health Partners; Warren (OH); On-site; USD 23,419 - 25,003; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners is seeking an entry level position at Mercy - St Joseph Warren Hospital in Warren, OH. The role pays between $17.00 and $18.15 per hour and is an onsite opportunity with a comprehensive benefits package and potential for paid certifications and tuition reimbursement.

Key duties include patient access tasks, insurance verification, pre-registration, and pre‑service collections, while delivering high-quality customer service and maintaining regulatory compliance.

Qualifications

• 1+ year of customer service experience.
• Must be inquisitive and open to AI-driven process improvements.
• CRCR certification required within 9 months of hire (company-paid).

Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, gather insurance information, receive and process physician orders, and utilize overlay tools while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide compassionate customer service in all interactions.
• Be accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, conduct audits, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling for demographics, insurance, and financial liabilities, and collect point‑of‑service collections and past‑due balances with payment plans.
• Explain consent forms, obtain signatures, distribute patient education documents, and handle necessary paperwork such as Medicare and Tricare messages, observation forms, and other service forms.
• Review eligibility responses in the insurance verification system, select applicable insurance plan codes, enter benefit data to support point‑of‑service collections and billing processes for a clean claim rate.
• Screen medical necessity using ABN software, inform Medicare patients of potential non‑payment, distribute ABN, and document designated forms and pamphlets.

Skills

Customer service

Inquisitive mindset

AI awareness

Education

High School Diploma/GED

Job description

Entry Level Career Opportunity Offering

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $17.00 - $18.15/hr based on experience
• This position is an onsite role, and candidates must be able to work on-site at Mercy - St Joseph Warren Hospital in Warren, OH

Job Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, gather insurance information, receive and process physician orders, and utilize overlay tools while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide compassionate customer service in all interactions.
• Be accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, conduct audits, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling for demographics, insurance, and financial liabilities, and collect point‑of‑service collections and past‑due balances with payment plans.
• Explain consent forms, obtain signatures, distribute patient education documents, and handle necessary paperwork such as Medicare and Tricare messages, observation forms, and other service forms.
• Review eligibility responses in the insurance verification system, select applicable insurance plan codes, enter benefit data to support point‑of‑service collections and billing processes for a clean claim rate.
• Screen medical necessity using ABN software, inform Medicare patients of potential non‑payment, distribute ABN, and document designated forms and pamphlets.

Experience

• 1+ year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to improve processes and patient experiences.

Minimum Education

• High School Diploma/GED required.

Certifications

• CRCR required within 9 months of hire (company‑paid).

Benefits

• Associate Benefits – Comprehensive package including healthcare, time off, retirement, and well‑being programs.
• Growth – Professional development with earned certifications and tuition reimbursement.
• Recognition – Quarterly and annual incentive programs for exceeding expectations.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].