Patient Access Specialist - PRN

Ensemble Health Partners; Defiance (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare through innovative revenue cycle management solutions. This entry-level position offers an exciting opportunity to make a difference in patient care by ensuring accurate patient access and providing exceptional service. With a strong commitment to employee development, you will receive paid certifications and tuition reimbursement, fostering your growth in a supportive environment. Embrace the chance to be part of an award-winning team recognized for its excellence in healthcare services. If you are passionate about customer service and eager to start your career in healthcare, this role is perfect for you.

Benefits

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Qualifications

• High School Diploma or GED is required.
• Must obtain CRCR Certification within 6 months of hire.

Responsibilities

• Assign MRNs and complete medical necessity checks.
• Provide excellent customer service and process physician orders.
• Pre-register patient accounts and explain consent forms.

Skills

Customer Service

Education

High School Diploma/GED

CRCR Certification

Job description

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.50 - $17.65 based on experience

Schedule: PRN

This position is an onsite role, and candidates must be able to work on-site at Mercy - Defiance Hospital in Defiance OH.

Job Responsibilities:

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Accountable for point of service goals as assigned.
• Responsible for pre-registration of patient accounts before patient visits, which may include inbound and outbound calling to obtain demographic, insurance, and other patient information.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian and obtain necessary signatures and the witness's name.
• Review eligibility responses in the insurance verification system and appropriately select the applicable insurance plan code.
• Screen medical necessity using the Advance Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment of tests by Medicare.
• Utilize quality auditing and reporting systems to ensure accounts are corrected and conduct audits of accounts.

Required Qualifications:

• High School Diploma/GED Required
• CRCR Certification (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Experience We Love:

• 1+ years of customer service experience

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025.

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024.

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024.

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024.

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023.

Energage Top Workplaces USA 2022-2024.

Fortune Media Best Workplaces in Healthcare 2024.

Monster Top Workplace for Remote Work 2024.

Great Place to Work certified 2023-2024.

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits: We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
• Our Culture: Ensemble is a place where associates can do their best work and be their best selves.
• Growth: We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition: We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.