Patient Access Specialist - Phone Room

Shenandoah Community Health; Martinsburg (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

Shenandoah Community Health is seeking a Patient Access Specialist for their Phone Room. This entry-level role involves answering calls, scheduling patient appointments, and managing healthcare records while ensuring compliance with HIPAA. Ideal candidates should have a friendly demeanor, strong communication skills, and a commitment to community health. Apply to make a meaningful impact in patient care.

Qualifications

• Entry level position with good listening and communication skills required.
• Ability to manage a multi-line phone system and office skills including data entry.
• Spanish speaking skills are a plus.

Responsibilities

• Answer incoming calls courteously and manage provider schedules.
• Update EHR and follow HIPAA guidelines.
• Assist with patient appointments and return calls with provider information.

Skills

Communication skills

Time management

Organizational skills

Listening skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Join to apply for the Patient Access Specialist - Phone Room role at Shenandoah Community Health.

Shenandoah Community Health (SCH) is dedicated to improving healthcare access. As a Federally Qualified Health Center, we address cost, transportation, and language barriers to ensure community members receive necessary care. Our services include primary care, women's health, behavioral health, oral health, and support services like on-site pharmacy, labs, and radiology. Working at SCH offers a meaningful opportunity to make a difference in your community. Learn more at our website: Shenandoah Community Health.

We are seeking a Patient Access Specialist for our Phone Room in Martinsburg, WV. Under the supervision of the Patient Access Manager, this role involves answering and directing calls professionally, managing urgent situations, and supporting patient contact, scheduling, clerical, and business functions.

Responsibilities

• Answer incoming calls courteously and professionally.
• Schedule patient appointments and manage provider schedules.
• Update Electronic Health Records (EHR) as needed.
• Follow HIPAA guidelines.
• Provide referral information.
• Enter refill requests and handle Patient Portal requests.
• Assist with Well Child and Annual GYN reports to maintain schedules and preventive care reminders.
• Record call service messages and return patient calls with provider information.
• Perform other duties as assigned.

Qualifications

• Good listening and communication skills.
• High school diploma or equivalent.
• Office skills including word processing, data entry, and recordkeeping.
• Excellent time management and organizational skills.
• Courteous and professional demeanor with patients, colleagues, and community contacts.
• Healthcare system knowledge is preferred.
• Ability to handle a multi-line phone system.
• Friendly, patient, and compassionate attitude, even in challenging situations.
• Commitment to SCH's mission and core values: respect, empathy, specificity, and genuineness.
• Spanish speaking skills are a plus.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Medical Practices

This job is currently active. Visit our website or apply to join our team and make a difference in community health.