Patient Access Specialist - Peds and Teens Eastside

denverhealth; Denver (CO); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Parental leave

Retirement contributions

Health coverage

Well-being programs

Tuition assistance

Job summary

Denver Health seeks a Patient Access Specialist to be the first point of contact across outpatient clinic registration areas. You will register and check in patients, verify insurance, explain financial responsibilities, collect point-of-service payments, and maintain accurate patient information in the EHR.

You will collaborate with clinic leadership, providers, and scheduling staff to promote timely access to care and efficient clinic flow, with flexible coverage across clinics as needed.

Qualifications

• Ability to accurately register and check in patients, collect payments, and verify insurance.
• Strong communication about financial responsibilities with patients and families.
• Capable of supporting efficient clinic flow and cross-department coordination.
• Comfort with using EHR and payer portals to verify eligibility and resolve issues.

Responsibilities

• Register and check in patients for outpatient services; verify demographics and insurance information.
• Explain co-pays, deductibles, deposits, and self-pay expectations; collect payments.
• Coordinate with leadership, providers, scheduling, and support teams to maintain clinic flow.
• Check insurance eligibility and benefits; identify coverage limitations and authorization requirements.
• Meet productivity, quality, and accuracy standards and participate in audits and process improvements.
• Provide coverage across departments as needed and assist new hires with training.

Skills

Organization

Effective communication

Problem solving

Prioritize workflow

Professional work behavior

Multi-tasking

Data entry

Team collaboration

Typing 25 wpm

Microsoft Office

Education

No High School Diploma or GED required

Tools

Epic

Microsoft Office Suite

Job description

Our Values

Respect | Belonging | Accountability | Transparency

Department
Eastside Pediatric/Teen Clinic

Job Summary

Under minimal supervision, the Patient Access Specialist serves as the first point of contact for patients and families across all outpatient clinic registration areas. This role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The Patient Access Specialist works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.

Essential Functions

• Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)
• Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)
• Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)
• Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)
• Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)
• Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)
• Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)
• Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Education

No High School Diploma and/or No GED Required

Work Experience

No experience required

Knowledge, Skills and Abilities

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic

Shift

Days (United States of America)

Work Type

Regular (0.8 FTE)

Salary

$21.00 - $24.93 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs includi