Patient Access Specialist - Lowry Dental Clinic (PRN/ Intermittent)

American Academy of Pediatric Dentistry; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a mission-driven organization as a Patient Access Specialist at a leading health institution in Denver. This role involves performing patient registration and discharge tasks, ensuring accurate data entry into the EPIC system, and providing exceptional customer service. You'll be part of a team that values humanity, accountability, and transparency, contributing to the health and well-being of the community. With flexible PRN work hours, this position offers a unique opportunity to make a difference while enjoying a supportive work environment and various employee benefits. If you are detail-oriented and passionate about healthcare, this role is for you!

Benefits

Social security replacement retirement plan

On-site employee fitness center

Community resource navigation support

Childcare discount programs

Education & development opportunities

Qualifications

• Strong organizational skills and attention to detail are essential.
• Effective communication and problem-solving abilities are required.

Responsibilities

• Perform patient registration and discharge tasks in the EPIC system.
• Provide customer service and clerical support to nursing staff.

Skills

Organization and Attention to detail

Effective communication

Problem Solving

Ability to prioritize workflow

Multi-tasking

Data entry

Team collaboration

Typing speed (25 wpm)

Education

No High School Diploma or GED required

Tools

Microsoft Office Suite

EPIC system

Job description

We are recruiting for a motivated Patient Access Specialist - Lowry Dental Clinic (PRN/ Intermittent) to join our team!

We are here for life’s journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department: Lowry Dental Clinic

Job Summary
Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff.

Essential Functions:

• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
• Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers (20%)
• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification (10%)
• Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid (10%)
• Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors (10%)
• Verifies and updates patient demographics information and billing insurance information for new and existing patients (10%)
• Calls insurance companies for treatment authorization and benefit information (10%)
• Disseminates direct admit information to other Patient Access personnel for proper screening and insurance verification (5%)
• Maintain quality assurance scores of 98% or higher in conjunction with department expectations (5%)

Education:

• No High School Diploma and/or No GED required

Work Experience:

• No experience required

Licenses:
Knowledge, Skills and Abilities:

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm
• Knowledge of Microsoft Office Suite
• Familiarity with Epic

Shift: Varies (United States of America)

Work Type: PRN/Intermittent

Salary: $20.00 - $26.96 / hr

Benefits:

• Social security replacement retirement plan with employer contribution of 3%
• On-site employee fitness center and wellness classes
• Community resource navigation support
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Education & development opportunities including career pathways and coaching

Our Values:

• Respect
• Belonging
• Accountability
• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.