Patient Access Specialist LMH

Catholic Health; City of Lockport (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Access Specialist to serve as a friendly front line liaison for patients. This role involves assisting with the registration process at multiple locations while providing exceptional customer service. The ideal candidate will possess strong communication skills, empathy, and the ability to manage various situations effectively. Join a dynamic healthcare environment where your contributions will make a difference in patient experiences and operational efficiency. If you thrive in fast-paced settings and are eager to help others, this is the perfect opportunity for you!

Qualifications

• One year of clerical experience or six months of hospital registration preferred.
• Must type at least 30 wpm and have general office skills.

Responsibilities

• Greet and assist patients with the registration process.
• Provide exceptional customer service and meet consumer needs.

Skills

Computer proficiency

Customer service skills

Effective communication

Organizational skills

Ability to multitask

Education

High School Diploma

Clerical/Secretarial experience

Tools

Microsoft Office

Registration equipment

Job description

Join to apply for the Patient Access Specialist LMH role at Catholic Health

Salary: 17.58-26.38 USD

Facility: Lockport Memorial Hospital

Shift: Shift 1

Status: Full Time

FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours: Weekly rotation of 6:00am-2:00pm, 8:00am-4:00pm and 10:00am-6:00pm. Includes altering weekends and rotation holidays

Summary

The primary responsibility of a Patient Access Specialist is to represent Catholic Health (CH) and serve as a front line liaison to our patients in a friendly, positive, and effective manner. Patient Access Specialists greet and assist patients with the registration process at Mount St. Mary's Hospital, Lockport Memorial Hospital, and ambulatory locations. Additional expectations include providing exceptional customer service, anticipating and meeting the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.

Mount St. Mary's consists of multiple locations; associates may be assigned as needed.

Responsibilities

Experience

• One (1) year of secretarial/clerical experience required OR
• Six (6) months hospital registration or medical office experience preferred

Knowledge, Skills, Ability

• Must possess general office skills, including computer/keyboarding, fax machines, and typing at least 30 wpm or demonstrated computer proficiency
• Knowledge of Microsoft Office. Possesses basic customer service skills and empathy when interacting with patients
• Excellent/effective communication and interpersonal skills
• Familiarity with insurance plans such as Medicare, Medicaid, private & commercial insurance preferred
• Familiarity with payer eligibility tools preferred
• Organizational skills, attention to detail, and follow-through required
• Ability to maintain composure when interacting with a wide variety of customers and situations
• Highly motivated with willingness to contribute skills and ideas for departmental improvement
• Flexible and effective in a fast-paced/changing healthcare environment
• Able to multitask

Working Conditions

• Physically capable of sufficient hand and finger dexterity for keyboarding/word processing
• Must have stamina for sitting, standing, or walking for prolonged periods
• Able to maneuver registration equipment efficiently

Additional Information

• Seniority level: Entry level
• Employment type: Other
• Job function: Health Care Provider
• Industries: Hospitals and Health Care