Patient Access Specialist - James Island - MUSCP

C004 Carolina Family Care, Inc. (CFC); James Island (SC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

The Medical University of South Carolina is seeking a Patient Registration Associate on James Island to greet patients and families, welcome them in person or by phone, and optimize the patient experience by scheduling and registering efficiently. The role supports clinic operations and coordinates with care teams to maintain smooth workflow.

You will obtain and update demographic and insurance information, collect co-pays and balances, ensure confidentiality, and help with pre-registration,

Qualifikationen

• High school diploma or GED required.
• One year of customer service experience.
• Experience with hospital information systems preferred.
• Ability to interpret and apply financial procedures and regulations preferred.

Aufgaben

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Kenntnisse

Customer service

Data entry accuracy

Interpersonal skills

Ausbildung

High school diploma or GED

Tools

Hospital information systems

Jobbeschreibung

Job Description Summary Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Entity Carolina Family Care, Inc. (CFC) Worker Type Employee Worker Sub-Type Regular Cost Center CC005525 CFC PC PEDS MUSC Children's Health James Island Pay Rate Type Hourly Pay Grade Health-22 Scheduled Weekly Hours 40 Work Shift

Job Duties and Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Required Minimum Training and Education

• High school diploma or equivalent (GED).
• One (1) year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Required Licensure, Certifications, Registrations

n/a

Physical Requirements

• Continuous requirements are to perform job functions while standing, walking and sitting.
• Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
• Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
• Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
• Lift from 36" to overhead 15 lbs.
• Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT.

MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina.

Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients.

MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry.

U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50.

The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.