Patient Access Specialist I (Admitting)

Nemours Children's Health; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

403B with employer match

Public Service Loan Forgiveness (PSLF)

Health benefits

No state income tax

Job summary

Nemours, a premier pediatric health system, seeks a Patient Access Specialist I (Full-Time) to join the Nemours Children\u2019s Health team in Orlando, Florida. You will support front-desk registration, verify insurance, collect patient responsibility, and explain forms to patients and families.

This role requires accurate data entry, HIPAA awareness, and willingness to travel to other locations as needed. High school diploma required; healthcare or call center experience preferred.

Qualifications

• High School Diploma required.
• Healthcare experience and customer service experience preferred.
• Medical Office/Call Center.
• Travel to other locations required.

Responsibilities

• Provides registration and financial responsibility assessment.
• Verifies demographics, insurance information and PCP/referral details.
• Explains forms and collects patient balance at point of service.
• Maintains HIPAA privacy and secures patient information.

Skills

Customer service

Healthcare experience

Education

High School Diploma

Job description

Job Description

Nemours is seeking a Patient Access Specialist I (FULL-TIME), to join our Nemours Children's Health team in Orlando, Florida.

Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

This position is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance benefits and determines financial responsibility by creating a good faith estimate when applicable. Meets or exceeds accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, pharmacy of preference when required for each encounter. Explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service

• Ensures all financial assessments, eligibility, and benefits are accurate. Collects all patient responsibility amount due for services rendered, adheres to end of day business processing standard verifying cash analysis and receipts balances.


• Properly identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies.


• Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned.


• Understands HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.


• Resolves all patient accounts subject to departmental standards including clearing the various Workqueues, as assigned, to ensure accuracy.


• Ability to cross cover registration functions to support the Patient Financial Services department as needed.


• Practices and displays Nemours’ Standards of Behavior while adhering to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.


• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments in a clear and respectful manner.


• Completes all mandatory training and education in a timely manner, as well as participate in huddles and/or department meetings as scheduled. Meets attendance requirements, and maintains schedule flexibility, as required. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.


• Cross training with the Emergency Room.


• Travel to other locations required.


• All other duties as assigned by supervisor or manager.

Job Requirements

• High School Diploma required.


• Healthcare experience and customer service experience preferred.


• Medical Office/Call Center.


• Travel to other locations required.

What We Offer

• Competitive base compensation in the top quartile of the market


• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement


• Comprehensive benefits: health, life, dental, vision


• 403B with employer match.


• Licensure, CME and dues allowance


• Not-for-profit status; eligibility for Public Service Loan Forgiveness


• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .