Patient Access Specialist I (Admitting)

Nemours in; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pediatric healthcare is looking for a dedicated Patient Access Specialist I to join their team in Orlando. This full-time position involves providing exceptional service while managing patient registrations, verifying insurance, and ensuring compliance with healthcare regulations. As part of a dynamic team, you will be instrumental in delivering world-class care to children, blending the healing power of nature with innovative healthcare solutions. If you are passionate about making a difference in the lives of families, this role offers a fulfilling opportunity to contribute to a vital mission in the community.

Qualifications

• Healthcare and customer service experience preferred.
• Experience in Medical Office or Call Center settings preferred.

Responsibilities

• Provide exemplary service and perform registration functions accurately.
• Verify insurance benefits and update patient demographics.

Skills

Customer Service

Insurance Verification

HIPAA Compliance

Time Management

Education

High School Diploma

Job description

Patient Access Specialist I (Admitting) (Finance)

Nemours is seeking a Patient Access Specialist I (FULL-TIME) to join our Nemours Children's Health team in Orlando, Florida.

Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital features the area's only 24-hour Emergency Department designed for kids, outpatient pediatric clinics with various specialties, and a hospital built by families for families. We blend the healing power of nature with healthcare innovation to deliver world-class care to children in Central Florida and beyond. We also provide outpatient specialty care across several clinics in the region.

This position is responsible for providing exemplary service following Nemours Standards of Behaviors and performs registration functions accurately. Responsibilities include verifying insurance benefits, creating good faith estimates, updating demographics and insurance information, explaining legal forms, and collecting patient responsibilities at the point of service.

1. Ensure all financial assessments, eligibility, and benefits are accurate. Collect patient responsibility amounts and verify cash analysis and receipts balances at the end of the day.
2. Identify patients properly, update demographics, and secure necessary forms to ensure compliance with regulations and policies.
3. Register bedside admissions using the workstation on wheels or perform pre-registration workflows as assigned.
4. Understand HIPAA privacy rules and exercise discretion when handling confidential patient information.
5. Resolve patient accounts according to departmental standards, including clearing workqueues to ensure accuracy.
6. Cross-cover registration functions to support the Patient Financial Services department as needed.
7. Adhere to Nemours' Standards of Behavior and comply with all relevant regulations and accrediting bodies.
8. Maintain open communication with clinical partners to ensure coordination between clinical, ancillary, and patient access departments.
9. Complete mandatory training and participate in huddles and meetings. Maintain attendance and schedule flexibility, and practice effective time management.
10. Support cross-training with the Emergency Room.
11. Travel to other locations as required.
12. Perform all other duties as assigned by supervisor or manager.

Job Requirements

• High School Diploma required.
• Healthcare and customer service experience preferred.
• Experience in Medical Office or Call Center settings preferred.
• Travel to other locations required.