Patient Access Specialist I | Admissions - Rapid City Hospital | Full Time - 40 Hours

Monument Health; Rapid City (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Access Specialist I to join their dedicated team. In this role, you'll be the first point of contact for patients, ensuring a warm welcome and seamless registration process. This position offers a unique opportunity to start a rewarding healthcare career, where you will contribute to patient-focused care and a supportive work culture. With a focus on teamwork and respect, you will help maintain the integrity of patient access functions while enjoying competitive wages and benefits. If you are passionate about making a difference in people's lives, this role is perfect for you.

Benefits

Medical, Vision and Dental Coverage

Retirement Plans

Health Savings Account

Flexible Spending Account

Instant pay

Paid Time Off Accrual

Opportunities for growth

Tuition assistance/reimbursement

Flexible scheduling

Excellent pay differentials

Qualifications

• 1+ years of customer service experience preferred.
• Knowledge of payer information and benefits is essential.

Responsibilities

• Collect and verify patient demographics and insurance information.
• Provide excellent service and assist with patient scheduling.

Skills

Customer Service

Patient Relations

Financial Services

Communication

Education

High School Diploma/GED Equivalent

Tools

Electronic Medical Record Systems

Job description

Patient Access Specialist I | Admissions - Rapid City Hospital | Full Time - 40 Hours

Pay $16.16 - $18.58 / hour

Location Rapid City/South Dakota

Employment type Full-Time

Job Description

• Req#: 23_3527
• Current Employees:
• If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

COVID Vaccination Statement

Ensuring the safety and well-being of our patients, visitors, staff, and communities is our deepest commitment at Monument Health. As a condition of employment, Monument Health requires all employees be fully vaccinated against COVID-19, or have obtained an approved medical or religious exemption, prior to starting employment.

Pay Rate Range

$16.16 to $18.58
(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient-focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)
• Flexible scheduling

Essential Job Functions:

• Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e., phone, letters, face-to-face, bedside).
• Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines, including participating in quality assurance and improvement activities.
• Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third-party liability payers.
• Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation.
• Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient.
• Review and understand authorization and referral records to confirm financial clearance.
• Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.
• Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.
• Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system.
• May obtain referrals and order transcription, as applicable to service area.
• Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately.
• Maintain registration related work queues including ongoing resolution of errors.
• Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations.
• Address account inquiries, resolve or escalate inquiries as appropriate.
• In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy.
• May perform patient movement activities in the electronic medical record.
• May arrange patient transportation and other enabling services.
• Assist clinical care team as needed including providing transport in cooperation with clinical team direction.
• Responsible for attending all mandatory education, compliance and safety program sessions.
• Required to comply with all current and future policies and procedures and report directly to the supervisor.
• All other duties as assigned.

Additional Requirements

Required:

Education - High School Diploma/GED Equivalent

Preferred:

Work Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience

Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occasionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Department

RCH Admissions Services

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

About the company

Headquartered in Rapid City, S.D., Monument Health is a community-based health care system with a mission to make a difference, every day.