Patient Access Specialist I

Hospital for Special Surgery; New York (NY); On-site; Full time

Job summary

Join a leading healthcare institution dedicated to exceptional patient care as a Patient Access Specialist I. In this dynamic role, you will be the first point of contact for patients, ensuring a smooth scheduling and registration process while providing outstanding customer service. You will work closely with a supportive team, gaining valuable experience in the healthcare field. This position offers an opportunity to thrive in a top-ranked hospital renowned for its commitment to excellence. If you are passionate about helping others and eager to grow in a rewarding environment, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in healthcare or customer service preferred.

Responsibilities

• Schedule and register patients in person and by phone.
• Provide exceptional customer service to patients and visitors.
• Manage bed placement for surgical and emergency patients.

Skills

Customer Service

Data Entry

Communication Skills

Multi-tasking

Healthcare Knowledge

Medical Terminology

Bed Management

Computer Skills

Education

High School Diploma or G.E.D.

Tools

Epic System

Office Automated Tools

Job description

Patient Access Specialist I

Location: New York, NY

Type: Full time

Posted: 9 Days Ago

How you move is why we’re here.
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Emp Status: Regular Full time

Work Shift: Evening (United States of America)

Compensation Range: The base pay scale for this position is $31.29 - $34.81. In addition, this position will be eligible for additional benefits consistent with the role.

What you will be doing

The Patient Access Specialist (PAS) I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system. The PAS I is an entry-level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one or more functional areas and meets standard productivity and quality expectations.

Responsibilities:

• Provide exceptional customer service to all patients, visitors, and customers.
• Interview patients and accurately enter and update patient demographics, personal information, and medical history.
• Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans.
• Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage.
• Collect co-payments and out of pocket payments.
• Manage bed placement by coordinating bed assignment for post-op surgical patients and emergency admissions.
• Resolve patient checklists and work queue encounters.
• Answer incoming calls and provide assistance by addressing inquiries or directing callers to the appropriate department for further support.
• Perform other related duties incidental to the work described herein.
• Cover Greeter/Welcome desk.

Required Qualifications/Skills:

• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Minimum 1 year in a healthcare or related customer service field.

Desired Qualifications/Skills:

• Bed Management experience (highly desired).
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry.
• Superior written and oral communication skills.
• Exceptional customer service skills.
• Ability to multi-task.
• Ability to work in a team environment.
• Knowledge of healthcare and health insurance.
• Familiarity with medical terminology.
• Displays positive attitudes towards assignments and others.
• Ability to add, subtract, multiply, divide and calculate percentages.

Non-Discrimination Policy:
Hospital for Special Surgery is committed to providing high-quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.