Patient Access Specialist I

Hospital for Special Surgery; Mahwah (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

The Hospital for Special Surgery seeks a Patient Access Specialist I to provide exceptional customer service and manage patient registration. This full-time role at the Mahwah location involves verifying patient information and handling insurance documentation, suitable for those with 2+ years in customer service.

Qualifications

• 2+ years in a healthcare or related customer service field.
• Knowledge of healthcare and health insurance preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• Provide exceptional customer service to all patients, visitors, and customers.
• Interview patients and accurately enter and update patient information.
• Collect and scan legal IDs, insurance cards, and consent forms.

Skills

Customer Service

Data Entry

Communication

Multi-tasking

Healthcare Knowledge

Education

High school diploma or equivalent (G.E.D.)

Tools

Epic System

Job description

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How you move is why we’re here.

Now more than ever.

Get back to what you need and love to do.

How you move is why we’re here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Evening (United States of America)

Compensation Range

The base pay scale for this position is $31.29 - $34.81. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Job Description

What you will be doing

How You Move Is Why We’re Here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Patient Access Specialist

Full-Time

HSS Mahwah

HSS Mahwah ASC offers physician office visits, radiology, pre-surgical screening, and rehabilitation services. The Patient Access Specialist (PAS) is a highly visible customer service position that works with interdisciplinary team members in the management of patient flow and is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.

The PAS can effectively meet the multifaceted position expectations of the entry level PAS role within high volume areas adapting well to changes in work assignments, while consistently meeting or exceeding quality and productive expectations. The PAS is knowledgeable and may be called on to cover multiple functional areas within the department. Work assignments may change on a daily basis.

Responsibilities

• Provide exceptional customer service to all patients, visitors, and customers
• Interview patients and accurately enter and update patient demographics, personal information, and medical history
• Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans
• Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage, and provide estimates
• Collect co-payments and out of pocket payments
• Resolve patient checklists and work queue encounters
• Perform other related duties incidental to the work described herein
• Other special project focus group tasks as appropriate
  
  

Required Qualifications/Skills

• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
• 2+ years in a healthcare or related customer service field
• Preferred: 1+ year in position as Patient Access Specialist I or equivalent position
  
  

Desired Qualifications/Skills

• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Ability to add, subtract, multiply, divide and calculate percentages
  
  

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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