Patient Access Specialist I

Diversus Health Inc; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Generous vacation & sick time

Paid holidays with floating days

Paid long-term disability

Employee Assistance Program

Professional development funds

Robust training program

Second language monthly bonus

Job summary

Diversus Health in Colorado Springs seeks a Patient Access Specialist I to be the first point of contact for patients, handling scheduling, enrollment, co-pays, and referrals with a professional and respectful approach in a fast-paced healthcare setting.

The role requires a high school diploma, strong data entry and communication skills, and the ability to multitask. You will work under the Supervisor of Operations to support smooth patient flow and confidentiality.

Qualifications

• Minimum high school diploma or equivalent experience.
• 2+ years of work experience in customer service.
• Excellent data entry 25+ w.p.m. and strong computer skills.

Responsibilities

• Greets visitors and directs them to proper staff or resources.
• Sets appointments, reschedules, and assists with enrollment and referrals.
• Maintains positive service mindset in fast-paced environment.

Skills

Customer service

Data entry

MS Office

EHR experience

Verbal and written communication

Organizational skills

Release of Information knowledge

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join the Diversus Health Team: Where Your Career Meets Purpose and Well-being!At Diversus Health, we’re dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we’re doing it with a team of passionate professionals who believe in the power of making a difference every day.When you join our team, you’re not just another employee—you’re part of a community that values your growth, well-being, and success. We live by our core values:Teamwork – We achieve more together.Solution-Minded – We embrace problems as opportunities.Impactful – We inspire positive outcomes.Integrity – We commit to do what is right.Our Rich Benefits Package Includes:Exceptional Health Benefits (medical, dental, vision)—comprehensive coverage for you and your family’s health needs.401(k) Company Match with 4% fully vested—planning for your future made easier.Generous Vacation & Sick Time—because we know work-life balance is essential for your well-being.Paid Long-Term Disability Coverage—peace of mind for those unexpected times when you need it.Paid Holidays including 3 Floating Holidays—take the time you need to recharge on your terms.Employee Assistance Program—including free therapy access to support your mental health.Professional Development Funds—we invest in your growth through courses, conferences, and certifications.Robust Training Program—get the skills and knowledge you need to excel in your career.Second Language Monthly Bonus (subject to assessment)—for those with bilingual skills, earn extra for your ability to connect with more individuals.At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this vision a reality. Together, we can build a better tomorrow.Ready to make an impact? Apply today!Job Title: Patient Access Specialist IReports To: Supervisor of OperationsFLSA Status: Non-ExemptJob Summary: Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients. Duties include: first and ongoing point of contact for all clients either by phone or in person; patient enrollment, demographic verification, collection of co-pays, scheduling, referring clients and staff to appropriate resources. Must be able to consistently stay calm while interacting with clients telephonically or in person. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a “can do” approach. Performs all other duties as assigned.Essential Functions:Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate locationIs responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.Seeks and maintains efficiencies for Diversus Health’s patients access processesDevelops and maintains strong internal/ external working relationships and communication.Attends and completes all required job-specific trainings and meetings as designated.Maintain a positive work environmentKnowledge/Skills/Abilities:Minimum high school diploma or equivalent experience.Strong work experience in customer service industry, preferably 2+ years.Excellent data entry skills; Type 25+ w.p.m.Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.Electronic Health Records experience a plus.Excellent verbal and written communication skills.Excellent organizational skills.Ability to maintain sensitive and confidential information.Strong ability to interact successfully with a variety of individuals.Strong knowledge of Release of Information process, preferred.Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.