Patient Access Specialist - HUC II

Ebenezer; Woodbury (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking nonprofit health care system as a Registration/HUC professional. In this vital role, you will ensure a smooth financial clearance process for patients, coordinating appointments and providing exceptional service. Your contributions will directly impact the patient experience, helping to create a welcoming environment while managing essential tasks like scheduling and registration. This dynamic position offers the opportunity to work in a collaborative team, ensuring patients receive the best care possible. If you are dedicated to making a difference in the community, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Tuition Reimbursement

Retirement Plan

Short-term Disability

Long-term Disability

Early Access to Earned Wages

Qualifications

• 1+ years of customer service experience and computer skills.
• Experience in a clinical setting preferred.

Responsibilities

• Provide scheduling and registration support for patients.
• Deliver exceptional customer service to patients and families.

Skills

Customer Service

Scheduling

Registration

Communication

Education

Post-Secondary Education

Tools

Epic

Job description

Job Overview

JobSummary:

This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Registration/HUC role must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities. Coordinates phone calls and consults for providers as well as running emergency codes. In coordination with the charge nurse helps facilitate transfer to other facilities. Schedules same day outpatient appointments as needed. Responsible for answering phones, faxing, copying and printing documents. Directs phone calls from interdisciplinary departments to the appropriate staff in a timely manner.

Join us in providing and supporting outstanding care to our patients and community!

Fairview is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care - from preventing illness and injury, to dealing with the most complex medical conditions.

Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.

Benefit Eligible Evenings .65 FTE- 4 Week Schedule- Shift Times 3pm-11:30pm & 4:30pm-1am

Week 1 Wednesday 3pm-11:30pm, Friday 3pm-11:30pm, Saturday 3pm-11:30pm and Sunday 3pm-11:30pm

Week 2 Wednesday 3pm-11:30pm and Thursday 3pm-11:30pm

Week 3 Wednesday 3pm-11:30pm, Friday 3pm-11:30pm, Saturday 4:30pm-1am and Sunday 4:30pm-1am

Week 4 Monday 4:30pm-1am, Wednesday 3pm-11:30pm and Thursday 3pm-11:30pm

Job Expectations:

• Provide scheduling and registration support for patients.
• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
• Adhere to all compliance and regulatory requirements.
• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
• Dual job role of Patient Registration and ER Health Unit Coordinator
• Ensures registration and pre-registration of various patient types, including inpatient admissions, outpatient, emergency services, and same day surgeries.
• Coordinates incoming calls to the ER, making outbound physician calls and consults, running emergency codes and patient transfers.

Required

• One or more years of customer service experience and applicable computer knowledge and skills.

Preferred

• Post-Secondary Education
• One or more years of experience in a clinical setting with registration and HUC-Health Unit Coordinator experience.
• Previous Epic experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

$22.51-$31.78 / Hourly

JobSummary:

This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Registration/HUC role must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities. Coordinates phone calls and consults for providers as well as running emergency codes. In coordination with the charge nurse helps facilitate transfer to other facilities. Schedules same day outpatient appointments as needed. Responsible for answering phones, faxing, copying and printing documents. Directs phone calls from interdisciplinary departments to the appropriate staff in a timely manner.

Join us in providing and supporting outstanding care to our patients and community!

Fairview is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care - from preventing illness and injury, to dealing with the most complex medical conditions.

Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.

Benefit Eligible Evenings .65 FTE- 4 Week Schedule- Shift Times 3pm-11:30pm & 4:30pm-1am

Week 1 Wednesday 3pm-11:30pm, Friday 3pm-11:30pm, Saturday 3pm-11:30pm and Sunday 3pm-11:30pm

Week 2 Wednesday 3pm-11:30pm and Thursday 3pm-11:30pm

Week 3 Wednesday 3pm-11:30pm, Friday 3pm-11:30pm, Saturday 4:30pm-1am and Sunday 4:30pm-1am

Week 4 Monday 4:30pm-1am, Wednesday 3pm-11:30pm and Thursday 3pm-11:30pm

Job Expectations:

• Provide scheduling and registration support for patients.
• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
• Adhere to all compliance and regulatory requirements.
• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
• Dual job role of Patient Registration and ER Health Unit Coordinator
• Ensures registration and pre-registration of various patient types, including inpatient admissions, outpatient, emergency services, and same day surgeries.
• Coordinates incoming calls to the ER, making outbound physician calls and consults, running emergency codes and patient transfers.

Required

• One or more years of customer service experience and applicable computer knowledge and skills.

Preferred

• Post-Secondary Education
• One or more years of experience in a clinical setting with registration and HUC-Health Unit Coordinator experience.
• Previous Epic experience