Patient Access Specialist - Full-time Night shift

Emerus; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Emerus in San Antonio is looking for a Patient Access Specialist to serve as a liaison between patients and healthcare teams. The role involves ensuring patient identification, handling registrations, and processing insurance verifications.

The ideal candidate should have a High School Diploma or GED, along with proficiency in medical terminology. Given the emergency department setting, strong customer service skills are crucial, and fluency in English is required.

Qualifications

• High School Diploma or GED is required.
• 2 years of patient registration and insurance verification experience preferred.
• Emergency Department registration experience is strongly preferred.
• Knowledge of various insurance plans is required.
• Basic understanding of medical terminology.
• Position requires fluency in English; fluency in Spanish preferred in some markets.

Responsibilities

• Maintain compliance with hospital regulations.
• Provide excellent customer service.
• Facilitate patient identification and triage.
• Verify insurance benefits and obtain authorizations.
• Process patient registration and clinical documentation.

Skills

Excellent customer service

Fluency in English

Knowledge of insurance plans

Basic understanding of medical terminology

Working knowledge of MS Office

Education

High School Diploma or GED

Emergency Department registration experience

2 years of patient registration experience

Job description

About Us

HIGHLIGHTS

SHIFT: Night shift (7p-7a)

JOB TYPE: Full-time

LOCATION: Rigsby

FACILITY TYPE: 10 bed Emergency Departmment

Position Overview

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

Other Job Functions

• Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Attend staff meetings or other company sponsored or mandated meetings as required
• Assist medical staff as needed
• Perform additional duties as assigned

Basic Qualifications

• High School Diploma or GED, required
• 2 years of patient registration and insurance verification experience in a health care setting, preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Position requires fluency in English; written and oral communication
  • Fluency in both English & Spanish is a requirement in the El Paso Market
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.