Patient Access Specialist - FT Day shift

Emerus Holdings, Inc.; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Patient Access Specialist to enhance patient experience and streamline the registration process. In this pivotal role, you will ensure compliance with healthcare regulations while providing exceptional customer service. Your responsibilities will include verifying insurance information, facilitating patient admissions, and maintaining accurate records. This full-time position offers the chance to contribute to a compassionate healthcare environment, making a significant impact on patient care. If you are detail-oriented and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• 2 years of patient registration and insurance verification experience preferred.
• Experience in Emergency Department registration strongly preferred.

Responsibilities

• Serve as a liaison between patients, payers, and healthcare team members.
• Verify and enter accurate demographic and insurance information.

Skills

Patient Registration

Insurance Verification

Customer Service

Medical Terminology

Bilingual (English & Spanish)

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Patient Access Specialist - FT Day shift

Join to apply for the Patient Access Specialist - FT Day shift role at Emerus Holdings, Inc.

Position Overview

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other healthcare team members. You will facilitate patient tracking and billing by obtaining/verifying accurate demographic information, securing financial responsibilities, and collecting out-of-pocket payments from guarantors to maximize hospital reimbursement.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations.
• Provide excellent customer service by effectively meeting customer needs and building quality relationships.
• Ensure proper patient identification and triage upon arrival to promote patient safety.
• Answer calls professionally, record messages, and communicate with medical staff.
• Obtain signatures on required forms and consents.
• Verify and enter accurate demographic and insurance information to facilitate smooth revenue cycle processing.
• Verify insurance benefits and obtain authorizations as needed.
• Pursue collections at the time of service in a customer-oriented manner.
• Scan and maintain all medical records and documentation.
• Assist with patient transfers and respond to medical record requests.
• Maintain cash drawer and logs of patients, payments, transfers, and admissions.

Basic Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience preferred.
• Experience in Emergency Department registration strongly preferred.
• Knowledge of insurance plans (HMO, PPO, POS, Medicare, Medicaid) required.
• Basic medical terminology understanding.
• Excellent customer service skills.
• Proficiency in MS Office (Word, Excel, Outlook) preferred.
• Fluency in English; bilingual in English & Spanish required for the El Paso Market.

Additional Information

Position is full-time, day shift (7a-7p), located in Rigsby at a 10-bed Emergency Department. Emerus is committed to diversity, equity, and providing compassionate, individualized patient care.