Patient Access Specialist – Front Desk

adventhealth; Wesley Chapel (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403‑B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Wellness Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Wesley Chapel, FL is seeking a full-time administrative helper to facilitate medical record requests, greet patients, handle calls, collect insurance documents, and ensure appointments run smoothly.

Requirements include a High School Grad or equivalent and 1+ years of related experience preferred. This on-site role offers day shifts, a comprehensive benefits package, and generous parental leave as part of AdventHealth’s commitment to whole-person care.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely. Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Wesley Chapel, FL is seeking a full-time administrative helper to facilitate medical record requests, greet patients, handle calls, collect insurance documents, and ensure appointments run smoothly.

Requirements include a High School Grad or equivalent and 1+ years of related experience preferred. This on-site role offers day shifts, a comprehensive benefits package, and generous parental leave as part of AdventHealth’s commitment to whole-person care.