Patient Access Specialist - Endocrinology

Inova Health System; Alexandria (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching (5%)

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support sessions

Paid time off and paid parental leave

Job summary

Inova Endocrinology - Springfield is seeking a dedicated Patient Access Specialist for a full-time day shift (Mon-Fri, 8:00am-5:00pm). The role focuses on managing patient access workflows and ensuring accurate documentation across multiple systems.

The ideal candidate has at least 1 year of patient access experience and a HS diploma or GED, with Epic experience preferred. This position supports Inova’s commitment to patient-centered care and HIPAA compliance.

Qualifications

• 1 year of patient access experience.
• HS Diploma or GED.

Responsibilities

• Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Coordinates documentation and follows up on case-related tasks.
• Assesses coverage and initiates financial assistance.
• Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Resolves moderate concerns and tracks follow-ups with patients.
• Educates patients and reports usage trends on kiosks.
• Coordinates with departments, tailors messaging, and supports patients.
• Validates insurance and tracks referral status.
• Schedules specialty visits and coordinates preparation.
• Coordinates special needs transport.
• Resolves minor chart issues and assists with release of information (ROI).Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Education

HS Diploma or GED

Tools

Epic

Job description

Inova Endocrinology - Springfield is looking for a dedicated Patient Access Specialist to join the team. This role will be full-time day shift, Monday-Friday, office hours, 8:00am-5:00pm.

Job Responsibilities:

• Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Coordinates documentation and follows up on case-related tasks.
• Assesses coverage and initiates financial assistance.
• Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Resolves moderate concerns and tracks follow-ups with patients.
• Educates patients and reports usage trends on kiosks.
• Coordinates with departments, tailors messaging, and supports patients.
• Validates insurance and tracks referral status.
• Schedules specialty visits and coordinates preparation.
• Coordinates special needs transport.
• Resolves minor chart issues and assists with release of information (ROI).Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Minimum Qualifications:

• Experience: 1 year of patient access experience
• Education: HS Diploma or GED

Preferred Qualifications:

• 2+ years of healthcare patient access experience
• Experience with Epic