Patient Access Specialist – Emergency Dept.

Bothwell Regional Health Center; Sedalia (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Extended Sick Leave

Retirement -403B

Employee Pharmacy

Vision Insurance

Dental Insurance

Job summary

The Bothwell Regional Health Center is seeking a Patient Access Specialist to register and admit patients, verify insurance and demographics, and ensure a smooth check-in process. You will support ER and switchboard operations while delivering excellent customer service and handling various administrative duties.

Reporting to the Director of Patient Services, you will uphold HIPAA compliance, protect patient information, and work as part of a team to maintain efficient admissions and accurate

Qualifications

• High School graduate with related subjects in general business.
• Computer knowledge.
• Medical terminology.
• Good customer service skills.

Responsibilities

• Register all patients upon arrival and accurately collect and verify demographic and insurance information.
• Provide excellent customer service while addressing patient questions and concerns in person and over the phone.
• Ensure compliance with hospital policies, HIPAA, and insurance requirements during the registration and admission process.
• Relieves cashier and PBX operator as needed.
• Other duties as assigned.

Skills

Customer service

Insurance claims knowledge

Medical terminology

Computer knowledge

Education

High School diploma with related general business subjects

Job description

Benefits

• Health Insurance
• Paid Time Off
• Extended Sick Leave
• Retirement -403B
• Employee Pharmacy
• Vision Insurance
• Dental Insurance

Job Summary

The Patient Access Specialist is responsible for registering and admitting patients, verifying insurance and demographic information, and ensuring a smooth and efficient check‑in process. This role supports emergency room and switchboard operations while providing excellent customer service and performing various administrative duties. The Patient Access Specialist reports directly to the Director of Patient Services.

Qualifications

• 1.Education: a)High School graduate with related subjects in general business. b)Computer knowledge c)Medical terminology. d)Good customer service skills.
• 2.Licensure/Certification: a.) N/A
• 3.Work Experience: a)General office experience preferably with insurance claims knowledge. b)Ability to operate various office machines/ computers c)Be able to work independently and make reasonable decisions while maintaining confidentiality.

Responsibilities / Job Duties

• 1.Register all patients upon arrival and accurately collect and verify demographic and insurance information.
• 2.Provide excellent customer service while addressing patient questions and concerns in person and over the phone.
• 3.Ensure compliance with hospital policies, HIPAA, and insurance requirements during the registration and admission process.
• 4.Relieves cashier and PBX operator as needed.
• 5.Other duties as assigned.

Required Staff Competencies

• 1.Demonstrates support for organizational and departmental mission.
• 2.Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
• 3.Fosters and promotes teamwork within department and the organization as a whole.
• 4.Works to resolves conflicts constructively and in a timely manner.
• 5.Ability to communicate effectively and simply with every customer and co-worker.
• 6.Ability to display a positive, courteous and friendly attitude toward all contacts.
• 7.Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
• 8.Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.
• 9.Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
• 10.Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
• 11.Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.

Working Conditions

• 1.General office setting. No exposure to extremes in temperature, lighting or noise.
• 2.Requires prolonged sitting.
• 3.Requires frequent keyboarding.
• 4.Significant time spent looking at computer monitor.