Patient Access Specialist — Emergency Care Admin

Saratoga-Hospital; Town of Malta (NY); On-site; USD 26,000 - 38,000; Full time

Job summary

Saratoga Hospital in Malta, NY is seeking a Patient Access Specialist to join our administrative team. You will register patients, collect demographics, verify insurance, and ensure accurate records for all services received.

This role supports scheduling, handles confidential information, and provides reception and directions. A high school diploma and prior customer service in healthcare are preferred; the environment is fast-paced, collaborative, and patient-focused.

Qualifications

• Previous customer service experience, preferably in healthcare
• High School diploma or GED
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Responsibilities

• Greet patients and enter their information into the system, verify ID, route calls to appropriate departments
• Register patients and collect demographics, obtain signatures, ensure valid orders, assist with admissions
• Verify insurance information and process authorizations as needed
• Collect patient co-pays and manage payments and cash reconciliation
• Maintain confidential medical records and respond to patient requests for records
• Schedule appointments and basic diagnostics as required

Skills

Customer service

Communication

Teamwork

Patient-first service

Education

High School diploma or GED

Job description

Saratoga Hospital in Malta, NY is seeking a Patient Access Specialist to join our administrative team. You will register patients, collect demographics, verify insurance, and ensure accurate records for all services received.

This role supports scheduling, handles confidential information, and provides reception and directions. A high school diploma and prior customer service in healthcare are preferred; the environment is fast-paced, collaborative, and patient-focused.