Patient Access Specialist - Dillon 7am-7pm

Socket.dev; Dillon (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

McLeod Health in Dillon, SC is seeking a Patient Access Specialist to work 7am-7pm. You will gather patient information for records and billing, verify insurance, schedule appointments, and enter data into the electronic health record with HIPAA compliance.

This role requires excellent customer service and strong interpersonal skills in a fast-paced setting. You may mentor other staff, support patient portal (MyChart) usage, and help drive process improvements and KPI performance.

Qualifications

• Experience in healthcare, medical office, or insurance required.
• HS diploma/GED preferred.
• Advanced knowledge of Windows and Microsoft Office.

Responsibilities

• Obtain patient information for records and billing.
• Enter data into the electronic health record (EHR).
• Explain patient financial liability and collect payments.
• Verify insurance coverage and eligibility.
• Schedule, reschedule, and cancel appointments in the EHR.
• Serve as a preceptor/mentor for staff and participate in Revenue Cycle Shadowing.

Skills

Interpersonal communication

Windows & Microsoft Office

Healthcare/Insurance experience

Call center experience (preferred)

Education

HS diploma/GED preferred

Job description

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Role summary

McLeod Health is seeking a Patient Access Specialist for their Dillon location, working 7am-7pm. This role requires excellent customer service and interpersonal skills in a fast-paced, patient-centered environment. Responsibilities include obtaining patient information for records and billing, entering data into the EHR, maintaining HIPAA compliance, scheduling appointments, verifying insurance, explaining patient financial liability, collecting payments, managing work queues, and advocating for patient portal engagement. The specialist will also serve as a preceptor/mentor for other staff and identify process improvement opportunities.

Prior healthcare, medical office, or insurance experience is required, along with advanced knowledge of Windows and Microsoft Office. Call center experience is preferred. HS diploma/GED is preferred.

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Requires a high level of public contact and excellent interpersonal skills.

Ability to work in a fast paced metric driven environment that is patient centered.

Obtains required information for hospital and physician records, governmental requirements, billing and third‑party payer needs. Enters accurate patient information into the electronic health record.

Maintains confidentiality of patient information and complies with HIPAA regulations.

Correctly transcribes and validates patient orders.

Schedule, re‑schedule, and cancel appointments in the electronic health record at the request of the patient, receiving department or ordering provider.

Verifies and correctly assigns insurance coverages based on eligibility responses.

Creates a transparent financial experience including generation of estimate, explains patient liability, and collects prepayments and/or on outstanding balances.

Monitors, resolves, and assigns work queue items to Patient Access team to ensure timely resolution.

Serves as a preceptor for the Revenue Cycle Shadowing program.

Serves as a preceptor/mentor for Patient Access Representatives and assists with patient escalations.

Advocates for patient portal (MyChart) engagement and activates upon patient request. Assists patients with navigation and troubleshooting in MyChart.

Thorough understanding of KPIs and thresholds to measure productivity. Identifies areas of opportunity to increase productivity and improve KPIs. Assists with wayfinding and connecting patient to care. Identifies process opportunities and participates in department improvement initiatives. Performs all other duties as assigned.

Qualifications/Training

• Successfully mastered the role of Patient Access Representative (Level I)
• Strong interpersonal and communication skills
• Advanced knowledge of Windows computer system, including Microsoft Office products
• Prior healthcare, medical office, or insurance experience required
• If applicable, minimum 2 years experience in call center environment, preferred
• Strong attention to detail while demonstrating ability to problem‑solve

Additional Requirements

• Meets or exceeds departmental goals
• Does not have more than four (4) unapproved occurrences in a rolling twelve‑month period
• If applicable, must pass department competency test and complete all required department training

Licenses/Certifications/Registrations/Education

• HS diploma/GED from an accredited school preferred

About McLeod Health

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18‑county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

McLeod Health is a private, non‑profit healthcare system serving northeastern South Carolina and southeastern North Carolina. It operates multiple hospitals, physician practices, and various healthcare facilities, providing comprehensive medical services including emergency care, specialty treatments, and community health programs.

We are an equal opportunity employer.