Patient Access Specialist, Behavioral Health - Part Time Varied Shifts

Valley Health; Winchester (VA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental & Vision Insurance

Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Wellness Program

Job summary

Valley Health is hiring a Patient Access Specialist for the Outpatient Behavioral Health Programs in Winchester, VA. This role supports pre-registration, eligibility verification, scheduling, and patient communications while maintaining logs for compliance.

Qualifications include a High School Diploma and 2 years healthcare experience; Epic experience or readiness to train within 7 days is required. Strong multitasking and customer-service skills are essential.

Qualifications

• High School Diploma required.
• 2 years healthcare/Patient Care experience.
• Epic experience required or training within 7 days.
• Ability to multitask and prioritize deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Process pre-registration, registration, demographics and financial verification activities.
• Verify eligibility via Epic's RTE or third-party sites and document in patient record.
• Coordinate scheduling for new and existing patients and answer calls.
• Provide facility tours as needed and assist program director and interdisciplinary team.

Skills

Multitasking

Deadline prioritization

Team collaboration

Communication skills

Customer service

Education

High School Diploma

Bachelors in Healthcare Admin

Tools

Epic EHR

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

Neuro Psych PBB - 209584

Worker Sub Type

Regular

Pay Range

$18.96 - $25.59

Job Description

This position functions under the direction and supervision of the Operations Manager for the Outpatient Behavioral Health Programs. The Patient Access Specialist will support the front end of the revenue cycle by processing accurate and complete pre-registration, registration, demographic and financial verification activities. Analyze insurance payor/plans and verifies eligibility through Epic's RTE platform or third-party websites, documents responses of eligibility accurately in the patient medical record. When applicable, PAS will run cost estimates for review with patients, apply appropriate payment discounts and billing indicators. Utilizes the electronic medical health record and completes pre-screen questionnaire for new patients, coordinate and schedule new admissions and existing patient appointments, answers all incoming calls, takes messages and distributes as necessary, placing follow up phone calls to patients who have discharged from the outpatient programs, maintain all logs for compliance and regulatory standards, welcomes visitors and provide facility tours as needed. Processes mail and orders/stock office supplies and other program materials. The Patient Access Specialist will complete all other duties assigned and acts as a member of the interdisciplinary team- communicating information, integrate appropriately with Hospital and assist the Program Director as needed. Must be capable of working independently, presents a positive image by professional appearance, attitude, personality, customer service and body language.

Education

High School Diploma required

Bachelor's degree in Healthcare Administration, Business Administration or Clinical Area preferred

Experience

2 years of experience in healthcare/medical - Patient Care Representative

Epic experience required or ability to complete training within 7 days of hire

Qualifications

Ability to multitask, prioritize deadlines, work well in both a team environment and independently required

Excellent Organizational Skills Required

Excellent communications and interpersonal skills required

FLSA Classification

Non-exempt

Physical Demands

6 A Customer Service

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.