Patient Access Specialist

Kolmac Integrated Behavioral Health; Washington (District of Columbia); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation

Full Benefits: Medical/Dental/Vision

Life Insurance

401K

Tuition Reimbursement

Paid Professional Development Time

Student Loan Repayment Program

Paid Vacation Time

Job summary

Kolmac Integrated Behavioral Health in Washington, DC is seeking a Patient Access Specialist for Monday–Friday, 4:30 pm–9:00 pm. You will manage patient check-in, triage calls, handle co-pays, and ensure HIPAA compliance while guiding patients to the right staff.

The role requires 3+ years in a medical office setting, strong insurance/billing knowledge, and excellent communication skills. A valid driver's license is required. We offer comprehensive benefits and growth opportunities.

Qualifications

• Three plus years in a medical office setting, hospital, or similar patient customer service environment; five plus years preferred.
• Working knowledge of medical insurance plans, billing, and regulations.
• Strong knowledge of and experience with Microsoft Office products.
• Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills.
• Ability to multitask and adapt to changing priorities.
• Integrity, professionalism and confidentiality.
• Valid driver's license.

Responsibilities

• Manages scheduled appointments by checking in patients and alerting staff to patient presence.
• Directs walk-in patients to appropriate staff and collects relevant patient information while maintaining HIPAA compliance.
• Handles all incoming telephone calls and serves as a first point of contact with a friendly, professional demeanor.
• Routes calls, messages, and deliveries to appropriate staff promptly.
• Manages co-pay and self-pay amounts, documenting payments and outstanding balances.
• Receives clinical alerts and ensures adherence to patient restrictions and appointments with clinical staff.
• Assists with patient documentation, including chart availability and retention of UA and BAC records.
• Maintains front desk and waiting area cleanliness and order.

Skills

Microsoft Office

HIPAA compliance

Verbal & written communication

multitasking

Job description

Patient Access Specialist | DC | Monday - Friday 4:30p-9p

Overview

• Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance
• Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
• Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
• Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
• Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
• Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
• Maintain cleanliness and order of front desk and waiting room areas

Qualifications

• Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred.
• Requires a working knowledge of medical insurance plans, billing, regulations.
• Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm‑specific programs and software.
• Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
• Ability to multi‑task and adapt to changing priorities.
• Ability to act with integrity, professionalism, and confidentiality.
• A high degree of personal motivation and drive to achieve personal and professional goals.
• Must have a valid drivers license

We Offer

• Competitive Compensation
• Full Benefits: Medical/Dental/Vision
• Life Insurance
• 401K
• Tuition Reimbursement
• Paid Professional Development Time
• Student Loan Repayment Program
• Paid Vacation Time
• And More!

The base pay for this position generally ranges between $19 an hour to $22 an hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.

Kolmac Integrated Behavioral Healthhas been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!

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