Patient Access Specialist

musc; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University Hospital Authority (MUHA) seeks a Patient Access Services Representative to greet patients and handle registration for inpatient and outpatient services. You will verify insurance and payment details, set up payment plans, and connect patients with available financial assistance programs.

Beyond registration, the role involves collecting copayments, answering billing inquiries, and coordinating with clinical staff to ensure smooth patient flow in ambulatory settings.

Qualifications

• High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree.
• Typing speed of 25 CWPM and computer experience required.
• EPIC, Medical Terminology, and knowledge of insurance preferred.

Responsibilities

• Serves as the initial point of contact for patients and facilitates accurate and timely registration.
• Verifies patient and insurance information and assists with payment arrangements.
• Collects copayments and deductibles and assists with applications for assistance programs.
• Coordinates with physicians and nurses to support ambulatory care and patient relations.

Skills

Typing 25 CWPM

Communication skills

Interpersonal skills

Guest relations

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

EPIC

Medical Terminology

Job description

Job Description Summary

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002342 CHSCorp OH - Outpatient Registration

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Job Description

Under the supervision of the Patient Access Services Supervisor, the Patient Registration Representative serves as the initial point of contact for patients. Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co-workers.

High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred. Typing speed of 25CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Shift Hours

• Continuous - 6-8 hours per shift
• Frequent - 2-6 hours per shift
• Infrequent - 0-2 hours per shift

Physical Demands

• Ability to perform job functions while standing. (Frequent)
• Ability to perform job functions while sitting. (Frequent)
• Ability to perform job functions while walking. (Frequent)
• Ability to climb stairs. (Infrequent)
• Ability to work indoors. (Continuous)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined/cramped spaces. (Infrequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Frequent)
• Ability to squat and perform job functions. (Infrequent)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
• Ability to reach in all directions. (Frequent)
• Possess good finger dexterity. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to fully use both hands/arms. (Continuous)
• Ability to lift and carry 15 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous) *(Selected Positions)
• Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to work in a latex safe environment. (Continuous)
• Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions)
• Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions
• Ability to be qualified physically for respirator use, initially and as required. (Continuous)

Additional Job Description

Bachelor's degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Op