Patient Access Specialist

HEART OF THE VILLAGES PLC; Florida; Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

HEART OF THE VILLAGES PLC is hiring a Patient Access Specialist in Lady Lake, FL. This full-time role supports front-end revenue cycle operations, including scheduling, registration, check-in/out, eligibility verification, financial clearance, and POS collections.

You will work closely with clinical teams to maintain accurate patient records and smooth clinic flow. Responsibilities include collecting demographics, verifying insurance, providing financial estimates, and documenting activities in

Qualifications

• Minimum high school diploma or equivalent required; associate degree preferred.
• Experience in patient access, scheduling, or front-end revenue cycle operations is preferred.
• Familiarity with EMR or practice management systems and insurance processes is a plus.

Responsabilités

• Schedule patient appointments based on provider availability and clinic needs.
• Collect and verify patient demographics, guarantor details, and insurance information.
• Ensure accurate patient registration in EMR or practice management system.
• Verify provider, location, and appointment type for proper scheduling.
• Greet patients, verify identity, and collect required forms (HIPAA, consent, etc.).
• Coordinate with clinical staff to support smooth clinic flow and avoid delays or denials.
• Assist patients with financial clearance, copays, deductibles, and payment options.
• Document eligibility verification and financial clearance activities in the system.
• Support patient check-out with follow-up appointments or tests as ordered.

Connaissances

Customer service

Communication skills

Multitasking

Attention to detail

HIPAA knowledge

Bilingual skills a plus

Formation

High school diploma or equivalent

Associate degree

Outils

EMR/Practice management systems

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Specialist

Full Time Lady Lake, FL, US

Position Summary

The Patient Access Specialist is responsible for supporting front-end revenue cycle operations by

ensuring accurate scheduling, patient registration, check-in and check-out workflows, insurance eligibility

verification, financial clearance, and point-of-service collections. This role helps ensure patients are

properly scheduled, financially prepared, and efficiently processed during their visit.

The Patient Access Specialist works closely with clinical teams and revenue cycle leadership to maintain

accurate patient records, support smooth clinic flow, improve patient experience, and help prevent billing

delays or denials.

Duties and Responsibilities

Scheduling & Registration

• Schedule patient appointments according to provider availability, service requirements, and clinic
• Accurately collect and verify patient demographic information including address, contact information, guarantor details, and insurance coverage.
• Ensure patient registration is completed accurately within the electronic medical record (EMR) or practice management system.
• Verify provider, location, and appointment type to ensure proper scheduling and resource
• Maintain scheduling accuracy to support clinic efficiency and reduce appointment errors.
• Greet patients and verify identity using appropriate patient identifiers upon arrival.
• Perform patient check-in activities including demographic verification, insurance validation, and required documentation collection.
• Ensure completion of required forms such as consent to treat, HIPAA acknowledgement, financial policy acknowledgement, and assignment of benefits.
• Update patient arrival status in the EMR and coordinate with clinical staff to support efficient
• Facilitate patient check-out after the visit by scheduling follow-up appointments, diagnostic testing, or procedures as ordered by the provider.
• Provide appointment instructions and ensure patients understand next steps in their care plan.

Eligibility & Financial Clearance

• Verify insurance eligibility and benefits prior to patient services.
• Identify referral, authorization, or pre-certification requirements and escalation when necessary.
• Confirm financial clearance requirements are met prior to services to prevent billing delays.
• Communicate patient financial responsibility including copays, deductibles, and coinsurance.
• Document eligibility verification and financial clearance activities in accordance with organizational policies.
• Collect copays, deductibles, and outstanding balances at the time of service.
• Provide patient financial estimates when available and explain payment expectations.
• Offer payment options including payment plans or financial assistance programs when appropriate.
• Accurately document and process point-of-service collections in accordance with organizational procedures.
• Assist patients with general billing question and route complex financial inquiries to patient
• Meet productivity, accuracy, and aging targets
• Participate in audits, quality reviews, optimization and process improvement training initiatives

Title Patient Access Specialist

Department Operations/Revenue Cycle Operations

Reports To Manager of Patient Access & Revenue Operations

FLSA Status Non-Exempt

Location Onsite

PATIENT ACCESS SPECIALIST JD | 3.13.2026

Performance Accountability/Key Performance Indicators

Scheduling & Registration Metrics

• Demographic error rate
• Appointment utilization and scheduling efficiency

Eligibility & Financial Clearance Metrics

• Eligibility verification completion rate
• Financial clearance completion prior to service
• Preventable denial rate related to registration or eligibility errors

POS Collections & Financial Metrics

• Patient balance collection rate

Call & Patient Experience Metrics

• Call handling quality and professionalism
• Patient satisfaction and service experience
• Timeliness of patient response and follow-up
• Patient wait time and check-in efficiency

This job description summarizes the primary duties of the position and is not intended to be all-inclusive. Duties may change at management’s discretion.

PATIENT ACCESS SPECIALIST JD | 3.13.2026

Qualifications and Skills

Education

• High school diploma or equivalent required
• Associate degree in healthcare administration, business, or related field preferred

Experience

• 1–3 years of experience in patient access, scheduling, registration, or healthcare front-end revenue cycle operations preferred.
• Experience working with electronic medical record (EMR) or practice management systems.

Knowledge & Skills

• Knowledge of insurance eligibility verification, patient financial responsibility, and point-of-service collections.
• Strong customer service and communication skills with the ability to clearly explain financial information to patients.
• Ability to manage multiple tasks in a fast-paced clinical environment while maintaining accuracy and attention to detail.
• Understanding of healthcare privacy regulations including HIPAA.
• Bilingual skills a plus

Working Conditions

• Work area must protect the confidentiality of the work the employee is performing
• Regular use of office equipment

Physical Requirements

• Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening
• A full range of body motion including complete manual and finger dexterity, as well as effective hand-eye coordination
• Adequate visual acuity including ability to read information
• An occasional requirement to reach with hands/arms, stoop, kneel, or crouch
• An occasional requirement to push, pull, lift and/or move up to 10 pound