Patient Access Specialist

Commonwealth of VA Careers; Culpeper (VA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus

Epic training and onboarding program

Structured shadowing and trainer

Exposure to multiple specialties

Consistent daytime schedule

Saturday rotation differential pay

Career advancement pathways

Mentorship and collaboration

Job summary

UVA Health is seeking a Patient Access Specialist to deliver seamless registration, insurance verification, and patient access services across outpatient areas. You will welcome patients, verify information, collect signatures, and support financial assistance resources in a fast-paced environment at Prince William Medical Center.

This full-time role offers extensive training, a daytime schedule, opportunities for advancement into leadership, and a sign-on bonus.

Qualifications

• Education: High School Graduate or Equivalent.
• Customer service experience preferred.

Responsibilities

• Welcoming patients and completing registration and check-in processes.
• Verifying demographic information, insurance coverage, and required documentation.
• Collecting patient signatures and ensuring registration records are complete and accurate.
• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.
• Supporting scheduled appointments as well as walk-in services including laboratory visits, imaging, EKGs, and other outpatient services.
• Responding to departmental communications, workflow updates, and system changes.
• Collaborating with teammates and clinical departments to ensure patients move efficiently through the care process.
• Floating between multiple outpatient registration areas including MRI, Surgical Services, Main Radiology, Health Center, and other registration locations as operational needs evolve.

Skills

Customer service

Education

High School Graduate or Equivalent

Job description

Every patient journey begins with a welcoming, knowledgeable professional who can create confidence from the very first interaction. As a Patient Access Specialist, you will play a vital role in ensuring patients receive a seamless registration experience while helping them navigate healthcare services and financial resources with care and accuracy.

Join a collaborative outpatient registration team at Prince William Medical Center where your attention to detail, customer service skills, and adaptability directly support patient care. This full-time opportunity offers extensive training, meaningful patient interaction, exposure to multiple specialty areas, and the opportunity to build a long-term career within UVA Health.

The Role

As a Patient Access Specialist, you will be at the center of the patient experience, serving as a trusted resource for registration, insurance verification, and patient access services across several outpatient areas. This is a fast-paced, patient-facing role that requires strong communication skills, flexibility, and a commitment to accuracy.

• Welcoming patients and completing registration and check-in processes.
• Verifying demographic information, insurance coverage, and required documentation.
• Collecting patient signatures and ensuring registration records are complete and accurate.
• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.
• Supporting scheduled appointments as well as walk-in services including laboratory visits, imaging, EKGs, and other outpatient services.
• Responding to departmental communications, workflow updates, and system changes.
• Collaborating with teammates and clinical departments to ensure patients move efficiently through the care process.
• Floating between multiple outpatient registration areas including MRI, Surgical Services, Main Radiology, Health Center, and other registration locations as operational needs evolve.

This role is ideal for professionals who enjoy variety in their work, thrive in an environment where no two days are exactly alike, and take pride in delivering exceptional service to patients from diverse backgrounds.

Why UVA Health

UVA Health is one of the region's leading healthcare systems, combining the strength of an academic health system with a commitment to compassionate, patient-centered care. Team members are empowered to grow professionally while making a meaningful impact on the communities they serve.

In this role, you'll benefit from:

• $3,500 Full-Time Sign-On Bonus
• Comprehensive Epic training and onboarding program
• Structured shadowing and dedicated trainer support
• Exposure to multiple specialties, modalities, and patient populations
• Consistent full-time daytime schedule
• Overtime opportunities through Saturday rotation
• Saturday shift differential pay
• Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities
• Supportive team of experienced professionals committed to mentorship and collaboration

Beyond the immediate role, you'll gain broad Patient Access experience across multiple departments, helping you develop skills that can open doors to future growth throughout the organization. The team's collaborative culture values adaptability, continuous learning, and a willingness to support one another in delivering an exceptional patient experience.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent. Customer service experience preferred.

Experience: Preferred not required.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The pay range for this role is $17.50 - $26.76 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Job Profile

J1698 - Patient Access Operations and Service 1

Career Stream and Level

Operations and Service-O1

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .