Patient Access Specialist

HCA Healthcare; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching plan

Tuition assistance

Wellbeing support

Job summary

HCA Healthcare, Inc. is seeking a Patient Access Specialist in our Neurology Texas group. You will be the first point of contact for patients, handling calls, scheduling appointments, and collecting accurate demographics in the EMR.

You will verify insurance details, guide patients through testing requirements, and maintain data integrity in the EMR while upholding confidentiality and professional standards.

Qualifications

• Customer service experience preferred
• High-volume phone/call experience preferred
• Medical terminology/healthcare experience preferred
• Proficiency with Microsoft Office applications

Responsibilities

• Answer incoming calls in a timely and professional manner
• Schedule, cancel, and reschedule patient appointments
• Verify and accurately enter patient demographics
• Inform patients about insurance carrier plans and out-of-network status
• Communicate orders/tests with practice staff as applicable
• Ensure edits are recorded in the EMR
• Ensure all information is accurate in the EMR
• Select the correct patient medical record number
• Use systems to communicate with staff and patients
• Maintain professional conduct with colleagues and patients
• Protect patient privacy and provide excellent patient care
• Adhere to Code of Conduct and Mission and Value Statements
• Read and adhere to Physician Services policies and procedures
• Other duties as assigned

Skills

Customer service

High-volume phone calls

Medical terminology

Microsoft Office

Education

High School Diploma or GED

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Access Specialist today with Neurology Texas.

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES: The Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating to the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

SUPERVISOR: Practice Manager

DUTIES INCLUDE BUT NOT LIMITED TO:

• Answer incoming calls in a timely and professional manner

• Scheduling, canceling, and rescheduling patient appointments.

• Verification and accurate entry of patient demographics

• Select accurate insurance carrier plans and informs the patient of any carrier that is out of network

• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.

• Ensure that any edits are performed in the practice management tool/EMR

• Ensure all required information is accurate and complete in the practice management tool/EMR

• Select the correct patient medical record number consistently

• Utilize appropriate system to communicate with office colleagues and patients as necessary

• Maintain professional level of conduct regarding attitude and communication with colleagues and patients.

• Protect the confidentiality of our patients’ privacy and provide excellent patient care

• Practice and adhere to the Code of Conduct and Mission and Value Statements

• Must read and understand and adhere to all Physician Services policies and procedures

• Other duties as assigned

EDUCATION:

• High School Diploma or GED preferred

EXPERIENCE:

• One year of customer service experience preferred

• One year of high-volume phone/call experience preferred

• One year of medical terminology/healthcare experience preferred

CERTIFICATION/LICENSE:

• N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling, and the ability to transcribe accurately.

• Patient orientation - establishes and maintains long-term patient relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Benefits

Neurology Texas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high‑quality, patient‑centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.