Patient Access Specialist

HCA Healthcare; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Behavioral health and telemedicine

401(k) plan with company match

Employee Stock Purchase Plan

Tuition assistance

Fertility and family building benefits

Job summary

North Austin Maternal is seeking a Patient Access Specialist to manage incoming calls, schedule appointments, verify demographics, and coordinate with providers and staff. This role functions as a liaison between patients and practice support staff within a healthcare setting.

The position emphasizes accuracy in data entry, understanding insurance details, and maintaining patient confidentiality while delivering courteous, professional service in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• 1 year of customer service experience preferred.
• 1 year of high-volume phone/call experience preferred.
• 1 year of medical terminology/healthcare experience preferred.
• Excellent communication and interpersonal skills; able to transcribe accurately.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Verification and accurate entry of patient demographics.
• Select accurate insurance carrier plans and informs the patient of any carrier that is out of network.
• Inform the patient of any testing requirements according to scheduling module; communicate orders with staff.
• Ensure that edits are performed in the EMR and practice management tools.
• Protect patient confidentiality and provide excellent patient care.

Skills

Communication

Patient orientation

Interpersonal skills

PC skills

Policies & Procedures

Basic skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Access Specialist today with North Austin Maternal.

Job Summary And Qualifications

GENERAL SUMMARY OF DUTIES:

The Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls and communicating to the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff.

Position functions as an internal call center colleague.

SUPERVISOR:

Practice Manager

DUTIES INCLUDE BUT NOT LIMITED TO:

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Verification and accurate entry of patient demographics
• Select accurate insurance carrier plans and informs the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure that any edits are performed in the practice management tool/EMR
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Select the correct patient medical record number consistently
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Maintain professional level of conduct with regarding attitude and communication with colleagues and patients.
• Protect the confidentiality of our patients’ privacy and provide excellent patient care
• Practice and adhere to the Code of Conduct and Mission and Value Statements
• Must read and understand and adhere to all Physician Services policies and procedures
• Other duties as assigned

EDUCATION:

• High School Diploma or GED preferred

EXPERIENCE:

• One year of customer service experience preferred
• One year of high-volume phone/call experience preferred
• One year of medical terminology/healthcare experience preferred

CERTIFICATION/LICENSE:

• N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Patient orientation - establishes and maintains long-term patient relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Benefits

North Austin Maternal, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.