Patient Access Spec I - Full Time-Cancer

Advocate Aurora Health; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Patient Access Specialist to join their dynamic team. In this vital role, you will be responsible for triaging calls, scheduling appointments, and ensuring a seamless patient experience. Your excellent communication and customer service skills will help you navigate complex schedules and resolve insurance issues effectively. This position offers a supportive environment where you can thrive while making a meaningful impact on patient care. Join a forward-thinking organization that values your contributions and invests in your professional growth.

Benefits

Paid Time Off

Health and Welfare Benefits

Flexible Spending Accounts

Educational Assistance Program

Retirement Plans with Employer Match

Qualifications

• 1 year in a medical setting or 2-3 years of customer service experience required.
• Experience with insurance verification and handling difficult callers preferred.

Responsibilities

• Triages calls and schedules appointments to promote safety and positive outcomes.
• Verifies patient insurance and registers patients in the hospital system.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Bilingual in Spanish

Education

High School Diploma

1 Year in Medical Setting or 2-3 Years Customer Service Experience

Tools

Allegra

EMR Systems

AIMMC and AMG Software Systems

Job description

Patient Access Spec I - Full Time-Cancer

Status:

Department:

37300 Advocate Illinois Masonic Medical Center - Administration: Cancer

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Monday thru Friday

7:30a until 5:30pm

Address: 900 W Nelson St. Chicago, IL 60657

Office Hours: Monday - Friday, 7:30am- 5:30pm

Major Responsibilities:
Triages calls and schedules appointments in accordance with department standards to promote safety and positive clinical outcomes.
1)Answers incoming telephone calls in a timely manner, delivers excellent telephone customer services skills.

2)Triages and directs all incoming telephone calls to appropriate person (s) in accordance with the departmental phone and triage policy. Escalates any clinical emergencies to appropriate physician or staff according to departmental standards.

3)Adheres to EMR processes related to scheduling, including notation of approved physician orders, use of QCLs to assign tasks and other documentation tools to promote effective handoffs to multiple clinical and non-clinical teams.

4)Schedules physician visit and treatment appointments for all cancer center departments. These include complex schedules for chemotherapy patients, who have future appointments that must be linked together.

Assure accurate completion of pre-registration tasks to promote funding our future and growth goals.
1)Accurately verifies the patient's insurance using approved AIMMC and AMG software systems.

2)Accurately registers patients in Allegra (hospital registration system) and assures pertinent demographic information is correct in Mosaiq (EMR).

3)Addresses insurance issues in a timely fashion, including partnering with Patient Access, Financial Counseling, Financial Navigation or leadership as appropriate, to resolve financial clearance issues.

4)Communicates with referring MD offices to assure financial clearance issues are resolved, including referrals and scheduling issues.

Demonstrate the Behaviors of Excellence to promote patient satisfaction.
1)Adheres to Advocate's AIMMC's, AMG's, and Cancer Center Patient Service Standards and behavior with regards to customer service in order to facilitate high patient satisfaction scores on the Press Ganey Survey.

2)Actively participates in staff and team meetings in order to facilitate new processes to help the organization achieve KRA's in patient satisfaction.

3)Follows service recovery procedures as set by departmental standards.

4)Schedules and cancel appointments , for all designated providers within the practice following departmental policies and procedures.

5)Provides new and establish patients with paperwork within accordanance to AIMMC HIPPA guidelines and departmental procedure.

Demonstrates compliance to department processes to promote effective handoffs and participates in process improvement initiatives to promote associate and physician engagement.
1)Adheres to Advocate's AIMMC's, AMG's, and Cancer Center Standards of behavior with in regard to internal customer service to promote an environmental of teamwork, professionalism, and trust.

2)Ensures supplies are ordered and stock daily. Responsible to communicate with proper associate to order the necessary supplies needed within department.

3)Actively participates in staff and team meetings in order to facilitate resolution and new processes to help the organization achieve KRA's in associate satisfaction.

Education/Experience Required:
High school diploma or equivalent 1 year in a medical setting or equivalent 2-3 years of customer service experience Experience handling difficult callers, customers and patients Basic knowledge of managed care and commercial insurance preferred Previous insurance verification experience preferred

Knowledge, Skills & Abilities Required:
Excellent communication and customer service skills. Able to function in a high-volume, multiple tasking environment producing quality work. Able to work independently and problem solve Strong interpersonal and telephone communication skills Solid PC skills. Working knowledge of automated appointment scheduling. Previous experience with Allegra or patient accounting information system preferred Previous experience using an EMR in an outpatient physician office or treatment center setting preferred
None

Physical Requirements and Working Conditions:
Demonstrates tact and good judgment. Mature, motivated, decisive and flexible. Professional demeanor. Ability to work in a diverse professional and patient population. Ability to work under stressful conditions and with demanding customers. Bilingual in Spanish preferred. Excellent communications skills. Strong analytical skills. Strong interpersonal skills Ability to shift to assigned start and end work times per department needs.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$20.40 - $30.60

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

About the company

Advocate Aurora Health is a non-profit health care system with dual headquarters located in Milwaukee, Wisconsin