PATIENT ACCESS SPEC/COORD

Talentify; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Student Loan Forgiveness

Discounted stock plan

Job summary

West Oaks Hospital in Houston is seeking a Patient Access Representative to join our 7p-7a shift with rotating weekends. The role involves receiving, scheduling and referring inquiry calls, and coordinating intake paperwork and insurance information to ensure a smooth admission process.

The ideal candidate will have a High School diploma or GED, CPR and de-escalation certifications, and at least two years of related experience, preferably in a psychiatric healthcare setting.

Qualifications

• High School diploma or GED required.
• CPR and hospital de-escalation certifications required.
• Two years of related experience required; psychiatric healthcare experience preferred.

Responsibilities

• Coordinates and processes patient assessment. Handles Inquiry calls immediately.
• Assures that all required information is placed on the intake form. Facilitate referrals to outpatient services. Maintains communication with AHP, physician’s offices and referral sources.
• Other job duties as assigned

Skills

CPR certification

De-escalation training

Customer service

Communication

Education

High School diploma or GED

Job description

Responsibilities

Patient Access Representative Opportunity

West Oaks Hospital has provided psychiatric care to the Houston area and surrounding communities for over three decades. Our 176-bed acute care facility is fully accredited and included a 16-bed residential treatment center for adult chemical dependency. We offer a broad range of behavioral health programs for children, adolescents and adults. Treatment is offered at multiple levels of care including inpatient, partial hospitalization and intensive outpatient.

We are available 24 hours a day, seven days a week to assist you and answer your questions about treatment options and insurance coverage. The hospital is easily accessible off the Southwest Freeway near the Galleria.

Visit us online at: https://westoakshospital.com/

West Oaks Hospital is seeking a dynamic and talented Patient Access Representative full‑time to work the 7p‑7a shifts rotating weekends to join our team of compassionate, dedicated professionals. The Patient Access Representative will be responsible for assisting in the process of receiving, scheduling and/or referring inquiry calls; assists the Counselors, Coordinators and Director with coordinating assessments, initiating Intake paperwork and insurance information; working with Admissions Clerk/Receptionist to ensure smooth transition into the admission process.

Job Duties/Responsibilities

• Coordinates and processes patient assessment. Handles Inquiry calls immediately.
• Assures that all required information is placed on the intake form. Facilitate referrals to outpatient services. Maintains communication with AHP, physician’s offices and referral sources.
• Other job duties as assigned

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Student Loan Forgiveness Program
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries
• Pet Insurance
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

Requirements

• Education Required: High School diploma or GED.
• Licensure and certification Required: CPR and hospital de‑escalation certifications.
• Experience Required: Two years of related experience. Preferred: Two years of related experience in a psychiatric healthcare facility.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Patient Access Representative Opportunity

West Oaks Hospital has provided psychiatric care to the Houston area and surrounding communities for over three decades. Our 176-bed acute care facility is fully accredited and included a 16-bed residential treatment center for adult chemical dependency. We offer a broad range of behavioral health programs for children, adolescents and adults. Treatment is offered at multiple levels of care including inpatient, partial hospitalization and intensive outpatient.

We are available 24 hours a day, seven days a week to assist you and answer your questions about treatment options and insurance coverage. The hospital is easily accessible off the Southwest Freeway near the Galleria.

Visit us online at: https://westoakshospital.com/

West Oaks Hospital is seeking a dynamic and talented Patient Access Representative full‑time to work the 7p‑7a shifts rotating weekends to join our team of compassionate, dedicated professionals. The Patient Access Representative will be responsible for assisting in the process of receiving, scheduling and/or referring inquiry calls; assists the Counselors, Coordinators and Director with coordinating assessments, initiating Intake paperwork and insurance information; working with Admissions Clerk/Receptionist to ensure smooth transition into the admission process.

Job Duties/Responsibilities

• Coordinates and processes patient assessment. Handles Inquiry calls immediately.
• Assures that all required information is placed on the intake form. Facilitate referrals to outpatient services. Maintains communication with AHP, physician’s offices and referral sources.
• Other job duties as assigned

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Student Loan Forgiveness Program
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries
• Pet Insurance
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

Requirements

• Education Required: High School diploma or GED.
• Licensure and certification Required: CPR and hospital de‑escalation certifications.
• Experience Required: Two years of related experience. Preferred: Two years of related experience in a psychiatric healthcare facility.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.