Patient Access-Site Based Specialist (St Paul Outpatient Clinic)

Gillette Children's; Saint Paul (MN); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Retirement match

Tuition reimbursement

Paid time off

Health and wellness benefits

Job summary

Gillette Children’s is seeking a Patient Access Specialist to join our St. Paul outpatient clinic. The role is full-time, on-site, with hours 6:30am-3:00pm and training initial hours 7:30am-4:00pm for 4–6 weeks.

You will be the first point of contact for patients and families, handling check-in, verifying information, and guiding them through the MyGillette portal. The position emphasizes exceptional patient experience, efficient scheduling, and coordination with clinical teams.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in customer service, administrative, or healthcare setting.

Responsibilities

• Greet patients and families at check-in and verify demographics/insurance.
• Schedule appointments across specialties timely and align with care plans.
• Assist with clinic navigation and patient portal onboarding.
• Promote MyGillette portal and engage caregivers in reminders.

Skills

Customer service

Administration

Healthcare knowledge

Attention to detail

Multi-tasking

Teamwork

Education

High School Diploma/GED

Associate/Bachelor preferred

Tools

Microsoft Office

Job description

Job Category: Customer Service

Requisition Number: PATIE007053

• Posted : October 20, 2026
• Full-Time
• On-site
• Hourly Range : $20.58 USD to $30.87 USD

Locations

Showing 1 location

St. Paul Campus-200 Univ
St Paul, MN 55101, USA

Description

The Patient Access Specialist is a full-time role (1.0 FTE or 40 hours/week) based out of Gillette Children's St Paul outpatient clinic. The schedule is 6:30am-3:00pm. The first 4-6 weeks will be training hours of 7:30am-4:00pm.

This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.

• Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms.
• Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan.
• Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience.
• Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available.

The hourly wage for this opportunity is $21.00/hour to $30.27/hour, with a median wage of $25.72/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.

Core Responsibilities and Duties:

• Greets patients and families upon arrival to check-in area
• Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information
• Knowledge of insurance plans to verify insurance coverage and eligibility
• Obtains signatures on required consent forms
• Consults with clinical teams as needed to resolve patient needs
• Completion of a wide variety of administrative tasks
• Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience
• Consistently promotes the MyGillette patient portal
• Support for all inpatient admission and registration needs (St. Paul Clinic Only)

Qualifications:

Required:

• High School Diploma/GED
• 1 year experience with customer service, administrative, or healthcare setting

Preferred:

• Advanced education (Associate or Bachelor’s)

Knowledge, Skills and Abilities:

• Advanced education (Associates or Bachelor's Degree)
• Knowledge & understanding of medical terminology
• Knowledge & understanding of commercial insurance carriers and standard insurance forms
• Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
• Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
• Demonstrated strong teamwork skills
• Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side‑by‑side with our patients,families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.