Patient Access Services Senior Manager

Banner Health; Greeley (CO); On-site; USD 44,000 - 73,000; Full time

Job summary

Banner Health in Greeley, Colorado is seeking a leader to manage daily operations of designated patient registration areas within the Revenue Cycle. You will supervise Patient Financial Services staff, coordinate with third parties, and ensure up-front collection, insurance verification, financial counseling, and cashiering are performed with service excellence.

The role requires strong healthcare operations knowledge, four-plus years of supervisory experience, and proven leadership.

Qualifications

• Bachelor's degree in Accounting or Finance or related field or equivalent work experience.
• Four or more years of supervisory experience with extensive hospital registration experience.
• Thorough knowledge of managed care contracts, other third-party payors, AHCCCS and Medicare.
• Ability to make independent decisions, resolve problems, and anticipate issues.
• Ability to manage multiple staff levels and communicate effectively.

Responsibilities

• Mentor and develop Patient Financial Services staff, establishing clear goals.
• Direct workflow and conduct performance evaluations for staff.
• Provide information on patient registration and scheduling to departments and patients.
• Maximize cash flow through financial management of patient accounts.
• Develop and manage the departmental budget and staffing plans.
• Lead process improvements and onboarding of new hires.

Skills

Healthcare operations

Supervisory experience

Leadership skills

Advanced math

Communication skills

Interpersonal skills

Education

Bachelor's degree in Accounting or Finance

Job description

Primary City/State: Greeley, Colorado Department Name: ER Registration-Hosp Work Shift: Varied Job Category: Revenue Cycle Innovation and highly trained staff. Banner Health recently earned Great Place To Work® Certification™. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care. Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

POSITION SUMMARY

This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

CORE FUNCTIONS

• Under direction of PAS Sr. Director and/or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.
• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.
• Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
• Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
• Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.
• Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.
• Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
• Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.
• Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams. The internal customers include hospital-based physicians and all hospital departments. The external customers include patients, physicians, general public, third party payors and vendors. Has management responsibility for the department 24/7. This position has responsibility for multiple fast paced, high volume departments which include multiple functions within a single facility.

MINIMUM QUALIFICATIONS

• Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor's degree in Accounting or Finance or related field or equivalent work experience.
• Four or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills.
• Requires advanced mathematical skills.
• Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS and Medicare, along with knowledge of medical terminology.
• Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems.
• Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software.
• Must have effective human relations and interpersonal skills, with conflict resolution abilities.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• CHAM certification preferred.
• Strong abilities in patient financial services database use and reporting.
• Additional related education and/or experience preferred.

Estimated Pay Range

$32.09 - $53.48 / hour

Closing Window

Anticipated Closing Window (actual close date may be sooner): 2027-01-01

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

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