Acute Patient Access Services Representative

Banner Health Corporate; Susanville (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

403(b)

Tuition aid

Pet Insurance

Medical and Financial wellness plans

ID theft protection

Life insurance

Legal coverage

Job summary

Banner Health is seeking a Patient Access professional in Susanville, CA, responsible for greeting patients, verifying insurance, and registering patients efficiently. You will collect financial liability and provide counseling when needed, ensuring secure documentation and compliant processes.

The role requires strong communication, multitasking, and the ability to work in a fast-paced healthcare environment. Training is provided for the right candidate.

Qualifications

• High school diploma or GED required.
• Requires strong interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Greet patients and verify insurance; process registration accurately and compassionately.
• Collect patient financial liability and assist with counseling when needed.
• Ensure documentation is accurate, secure, and compliant.
• Support patient access services and collaborate with clinical teams to optimize patient flow.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office

Job description

Primary City/State: Susanville, California Department Name: Work Shift: Varied Job Category: Revenue Cycle Why You’ll Love This Role: At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You:

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions.

Additional coverage options are available to support everything that makes you, uniquely you.

• health
• dental
• vision
• 401(k) with company match
• 403(b)
• tuition aid
• Pet Insurance
• Medical and Financial wellness plans
• ID theft protection
• Life insurance
• Legal coverage

Hours and Schedule:

Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours. Enjoy a flat rate $1.00/hour weekend and $3.00/hour night shift differential when applicable. Schedule: Days and hours will vary; 32 hours per week

Transition Announcement

Banner has reached an agreement to transition ownership of Banner Lassen Medical Center to an affiliate of Quorum Health, aligning with our commitment to positioning the hospital for long‑term success through a trusted care partner with rural health care expertise. Banner will continue to recruit as normal until the transition date. Quorum has indicated it will offer employment to all active employees who satisfy Quorum’s standard hiring criteria at the time of the transition.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital‑based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient’s experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital‑based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high‑volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third‑party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Associate’s degree preferred.
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA).
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM).
• Knowledge of medical terminology or healthcare systems.
• Additional related education and/or experience preferred.

Estimated Pay Range

Estimated Pay Range: $25.91 - $32.38 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug‑free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.