Patient Access Services Representative Oncology

Banner Health; Scottsdale (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Banner Health is seeking a Front Office PAS Representative for Oncology at our Scottsdale location. You will be the first point of contact for patients, handling registration, insurance verification, and financial counseling to support their care journey.

The role requires strong customer service, attention to detail, and the ability to navigate a high-volume environment with empathy and professionalism. Training will occur at our Banner University Cancer Center prior to launch of the new

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Excellent interpersonal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Register patients and verify demographics in EHR.
• Verify insurance benefits and obtain authorizations.
• Provide financial counseling and discuss patient liability.
• Educate patients on payment options and Banner Financial Assistance.
• Support the care team with front-office operations.

Skills

Customer service

Insurance verification

Financial counseling

Medical billing

Patient intake

Education

Associate’s degree

HFMA CRCR certification

NAHAM CHAA certification

Job description

## Front Office PAS Representative OncologyApply: BUMC Phoenix Scottsdale Health Center Plus (18250 N Hayden Rd): BUMC Phoenix (925 E McDowell Rd): Banner MD Anderson Cancer Center, at Boswell (13041 N. Del Webb Blvd): Full time: Posted Today: R4456215**Primary City/State:**Scottsdale, Arizona**Department Name:**Registration-Clinic**Work Shift:**Day**Job Category:**Revenue CycleFind your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Cancer Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location. Click Here to learn more about our Scottsdale Health Center and Medical Center: https://www.bannerhealth.com/banner-scottsdale As a **PAS Representative in Oncology**, you will be the first point of contact for patients navigating one of the most important journeys of their lives. In this role, you will support patients and their families through the administrative side of their care; from registration and insurance verification to financial counseling and collecting patient liability. You will play a key part in creating a positive first impression for every patient who walks through our doors, ensuring they feel supported, informed, and cared for from the very start. If you are someone who thrives in a fast-paced environment, communicates with compassion, and takes pride in delivering excellent customer service, we encourage you to apply.**Schedule**: Monday - Friday 7:30am - 4pm, this role will worked between our Phoenix and Sun City location until the Scottsdale Clinic opens.University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve MagnetTM recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.POSITION SUMMARYThis position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. CORE FUNCTIONS1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s). 2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7. 3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits. 4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication. 5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management. 6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently. 7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application. 8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team. 9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors. MINIMUM QUALIFICATIONSHigh school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONSAssociate’s degree preferred.CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)Knowledge of medical terminology or healthcare systems. Additional related education and/or experience preferred