PAS Representative Med Imaging

Banner Health; Scottsdale (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Relocation assistance

Tuition reimbursement

Continuing education

Career growth opportunities

Job summary

Banner Imaging at Scottsdale Health Center Imaging (18250 N Hayden Rd, Suite 103) is seeking a Patient Access Services Representative to greet patients, verify insurance and demographics, assist with scheduling, and handle co-pays at the point of service. The role supports financial counseling and pre-registration activities in a fast-paced imaging setting.

Key responsibilities include verifying eligibility, obtaining required authorizations, posting deposits, and coordinating with payors and

Qualifications

• Customer service experience in healthcare or similar role.
• Experience registering patients and verifying demographics.
• Ability to explain financial policies and assist with assistance programs.
• Strong communication skills, both oral and written.
• Experience working with payors and billing processes.

Responsibilities

• Welcomes patients and verifies demographics; asks for required information.
• Performs pre-registration and eligibility checks; submits authorizations.
• Collects patient payments and facilitates co-pays; posts deposits.
• Provides financial counseling and assists with Medicaid/assistance programs.
• Acts as liaison between patient, billing, and payors to optimize reimbursement.

Skills

Customer service

Registration

Communication

Financial counseling

Education

High school diploma or GED

Tools

Office software

Job description

## PAS Representative Med ImagingApply: Scottsdale Health Center Imaging (18250 N Hayden Rd, Suite 103): Full time: Posted Today: R4457058**Primary City/State:**Scottsdale, Arizona**Department Name:**Scottsdale-Img Ctr**Work Shift:**Day**Job Category:**Revenue CycleLocated in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning. Join our team at Banner Imaging! As a Patient Access Services Representative, you’ll be the first point of contact for patients, greeting and checking them in, verifying insurance and exam details, and assisting with scheduling and patient calls when necessary. You’ll also handle tasks such as burning CDs, processing medical record releases, and collecting co-pays and payments at the time of service. Location: Scottsdale Health Center Imaging (18250 N Hayden Rd, Suite 103) Schedule: Monday through Friday, 7AM to 5PMMedical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health’s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to: - State-of-the art technology - The latest in Picture Archival Communication System (PACS) technology - Relocation assistance - Tuition reimbursement - Continuing education programs - Career growth and promotion opportunities - Travel medical imaging technologist positions.POSITION SUMMARY This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service. CORE FUNCTIONS 1. Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health. 2. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management. 3. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management. 4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program). 5. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence. 6. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient’s needs in financial services. 7. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork. 8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team. 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third-party payors. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONS CHAA certification is preferred. Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred.