Patient Access Services Representative - FT - Day Shift

Erie County Medical Center Corporation; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health care provider in Buffalo is seeking a full-time Patient Access Services Representative for the day shift. This position involves performing clerical functions related to patient registration, scheduling appointments, verifying insurance, and maintaining compliance with health regulations. The ideal candidate will possess strong customer service skills, knowledge of medical terminology, and relevant educational background. Join a dedicated team at Erie County Medical Center Corporation, where your contributions matter.

Qualifications

• Minimum of 60 college credit hours or Associate's Degree required.
• Experience in patient admissions or health insurance processing preferred.
• Good knowledge of patient registration and scheduling.

Responsibilities

• Pre-registers and registers patients using computer information systems.
• Schedules appointments and verifies patient insurance eligibility.
• Collects co-payments and conducts patient interviews.

Skills

Customer service

Knowledge of medical terminology

Good interviewing skills

Education

Associate's Degree or 60 college credit hours

High school diploma or equivalent plus 1 year of clerical experience

Job description

Patient Access Services Representative - FT - Day Shift

Join to apply for the Patient Access Services Representative - FT - Day Shift role at Erie County Medical Center Corporation

Patient Access Services Representative - FT - Day Shift

1 week ago Be among the first 25 applicants

Join to apply for the Patient Access Services Representative - FT - Day Shift role at Erie County Medical Center Corporation

Get AI-powered advice on this job and more exclusive features.

HOURLY RANGE: $22.90 - $28.36

DISTINGUISHING FEATURES OF THE CLASS: The work involves performing a variety of clerical functions related to the registration of patients for clinical, surgical, inpatient and ancillary departments at the Erie County Medical Center Corporation (ECMCC). The incumbent performs tasks such as obtaining and reviewing patient information, scheduling patient appointments, verifying benefits eligibility, calculating and receiving patient co-pay, and inputting information into computer information systems. The work is performed under the direct supervision of a higher-level Revenue Cycle or Ambulatory Services employee. Supervision is not a function of this position. Does related work as required.

Typical Work Activities

Pre-registers and/or registers patients for various locations throughout ECMCC such as Emergency Room, clinics, inpatient, surgical and ancillary services using computer information systems;

Schedules patient appointments, gathers demographic information including payer information and inputs into computer information systems;

Obtains insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire; performs work related to patient health insurance eligibility such as obtaining and verifying preauthorization approval for procedures, receiving authorization errors and making corrections to errors; inputs information into the electronic computerized system;

Verifies third party payers using telephone or online verification systems;

Determines insurance co-payments due from patient at time of service; collects required amounts at time of pre-registration and/or registration and issues receipts;

Identifies and interview patients without insurance to assess qualifications for government entitlement programs or uncompensated charity care programs in accordance with hospital policy;

Obtains signatures on various forms;

Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service;

Provides patients with information and responds to inquiries regarding appointment scheduling, registration, payment, repayment services, etc.;

Identifies related issues and works with other departments and outside entities to resolve;

Refers patients to staff responsible for developing contractual payment plans;

Operates bed board system assigning beds appropriate to cohort specifications, hospital transfers, direct admissions and various bed board functions;

Complies with applicable federal and state regulatory agency guidelines, including Health Information Portability and Accountability Act of 1996 (HIPAA) privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental, infection control standards, etc.;

Performs a variety of related clerical duties as required.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the principles and practices of patient registration, patient scheduling, health insurance eligibility and health insurance verification and eligibility in a hospital setting; good knowledge of applicable laws, rules, regulations and accreditation standards as they relate to patient registration, patient scheduling, health insurance eligibility and health insurance verification and eligibility in a hospital setting; good knowledge of third party payers and the respective guidelines associated with respective payers; working knowledge of medical terminology; strong customer service skills; good interviewing skills; ability to use an alpha-numeric keyboard; ability to apply basic mathematical functions; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with a diverse constituency; ability to utilize a variety of electronic software applications; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.

Continued.....

PATIENT ACCESS SERVICES REPRESENTATIVE (continued....)

Page 2

Minimum Qualifications

Possession of a minimum of sixty (60) college credit hours* or an Associate’s Degree*; or:

Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical experience* in: patient admissions, patient registration, patient appointment scheduling, health insurance verification, health insurance eligibility or health insurance processing in a healthcare setting or third party payer setting.; or:

Graduation from high school or possession of a high school equivalency diploma and possession of a Medical Assistant, Medical Administrative Assistant or Certified Medical Office Assistant certificate.

NOTE*: Your degree or college credit hours must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

@Approved by Erie County

NOTE 2: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Erie County Medical Center Corporation by 2x

Get notified about new Patient Service Representative jobs in Buffalo, NY.

Patient Access Services Rep - FT - Day Shift

Patient Access Services Representative - RPT - Evening Shift

Patient Access Services Representative - FT - Day Shift

Patient Access Services Representative - FT - Evening Shift

Senior Patient Access Services Representative - FT - Day Shift

Niagara Falls, NY $15.50-$18.71 1 year ago

Front Desk Receptionist (Medical Practice)

Clinical Center Associate I/Clinical Center Associate Trainee

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.