Patient Access Services Rep/UKHC

UK HealthCare; Lexington (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare provider is looking for a Patient Access Services Representative to handle appointment scheduling and patient queries. This remote position requires strong customer service skills and knowledge of health insurance. Candidates should have an associate degree and experience in healthcare customer service is preferred. The role includes ensuring compliance with patient privacy regulations and requires proficiency in Microsoft Office.

Qualifications

• 1 year of healthcare customer service experience preferred.
• Experience with patient scheduling highly preferred.
• Ability to handle HIPAA compliance.

Responsibilities

• Manage pre-visit activities including appointment scheduling.
• Resolve patient complaints and verify demographic information.
• Ensure HIPAA compliance and maintain patient confidentiality.

Skills

Customer service orientation

Health insurance knowledge

Multi-tasking

Accuracy and attention to detail

Proficient in Microsoft Office

Excellent communication skills

Time management

Critical thinking

Planning and organizational skills

Education

Associate degree

Tools

Microsoft Office

Job description

Job Title: Patient Access Services Rep/UKHC

Working Title: Patient Access Services Rep (Remote)

Department Name: H4027: REV Cycle MGT-PFE

Work Location: Lexington, KY

Grade Level: 07

Salary Range: $17.50-27.31/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education

AA. Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and walking with, pushing, pulling, and/or lifting objects weighing up to 10lbs.

Shift

Primarily Monday-Friday 8:00AM – 5:00PM. Remote

Job Summary

The Patient Access Representative is responsible for providing pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliance and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

This is a remote work position.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Preferred Education/Experience

Associate degree and four years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred

Deadline to Apply

10/06/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.