Patient Access Services Coordinator - 40hrs/Day Shift

Mass General Brigham; Northampton (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading health care organization is seeking a Patient Access Services Coordinator for the Rehab department. The role involves scheduling and registering patients, handling billing issues, and working closely with the rehabilitation services team to ensure seamless patient care. Candidates must have strong customer service skills, administrative experience, and knowledge of patient account systems. Join a dedicated team committed to advancing health care in western Massachusetts.

Qualifications

• 1-3 years of administrative and customer service experience required.
• Knowledge of hospital admissions and patient account systems preferred.
• Strong proficiency in typing and personal computers required.

Responsibilities

• Schedule and register Rehabilitation Services patients at all locations.
• Obtain pre-certifications and referrals, collect co-payments.
• Address billing and account issues and manage medical records.

Skills

Interpersonal skills

Oral communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

Tempus One Scheduler

Hospital computer system

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Job Summary

The Patient Access Services Coordinator, Rehab, is responsible for scheduling and registering Rehabilitation Services patients at all Cooley Dickinson Rehab locations. Responsibilities include obtaining all pre-certifications and referrals, collecting co-payments, reconciling transactions, patient reception, answering phones, managing Medical Records, resolving admission, billing, or other account issues, and maintaining department records and statistics.

This position reports to the Manager, Central Scheduling, and operates within established policies and procedures.

Qualifications

• High school diploma or equivalent required
• One to three years of administrative and customer service experience required
• Rehab office coordinator, front desk, and patient access experience preferred
• Knowledge of hospital admissions, patient account systems, and insurance coverage preferred; cashiering experience preferred
• Proficiency in typing, personal computers, and CRT required
• Tempus One Scheduler and medical terminology knowledge preferred
• Strong interpersonal, oral, and written communication skills required

Additional Job Details

Essential Job Functions:

• Interview patients or representatives to collect necessary information and obtain signatures on forms
• Collaborate with the Rehab Services Team to meet departmental goals
• Register patients via hospital computer system and enter orders/charges
• Schedule appointments, receive referrals, and update systems and stakeholders
• Coordinate with patients and doctors’ offices to gather accurate data and ensure proper billing and authorizations
• Verify insurance benefits, obtain authorizations, and update systems accordingly
• Communicate with patients about insurance and billing issues, and address concerns
• Transmit information to relevant departments, manage calls, and maintain confidentiality
• Maintain supplies, cross-train, and work at satellite locations as needed
• Adhere to hospital policies, participate in professional development, and attend meetings

Remote Type: Onsite

Work Location: 8 Atwood Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities. Applicants requiring accommodations may contact Human Resources at (857)-282-7642.